CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 12, 2019


Tips for Creating a Value-Unique-Driven Contact Center

Surprises can turn good interactions into memorable experiences that keep customers coming back. (Featured on

Voice of the Process: Don’t Just Watch What Customers Say, Watch What They Do

By capturing and analyzing actual customer behavioral data, you can close the voice-of-the-customer blind spot, understanding consumer needs through their actions.


Data Is Useless (at Least on Its Own)

Marketers should view data as just one ingredient in a successful recipe

Case Studies

Diane von Furstenberg Raises Revenue with Personalization

After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys

CRM Across the Wire

Cyara Launches Accelerator for Cloud Migration

Cyara Accelerator helps companies move their contact centers to the cloud. (Featured on

Microsoft Integrates Red Box Voice into Dynamics

Red Box's voice capture capabilities are coming to Microsoft Dynamics 365 Sales Insights through a new technology integration.

LifestyleCX Integrates with Sherpa CRM

Senior living solutions providers integrate solutions.

Smarsh Partners with CellTrust on Voice Capture and Archiving

The pairing provides a voice retention and oversight solution for financial firms.

Hearsay Integrates with Adobe Experience Manager and DocuSign

Insurance and wealth management firms can expand the value of their investments in content management and electronic signature systems by integrating with Hearsay Cloud.

CallRevu Integrates with VinSolutions Connect CRM

The partnership drastically increases functionality and the flow of information between CallRevu and Connect CRM.

Big Squid Launches Ultra-Fast Kraken Prediction API

The latest version of Big Squid's Kraken lets users make critical decisions on leads within 30 seconds.