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June 12, 2019
Tips for Creating a Value-Unique-Driven Contact Center
Surprises can turn good interactions into memorable experiences that keep customers coming back. (Featured on SmartCustomerService.com.)
Voice of the Process: Don’t Just Watch What Customers Say, Watch What They Do
By capturing and analyzing actual customer behavioral data, you can close the voice-of-the-customer blind spot, understanding consumer needs through their actions.
Data Is Useless (at Least on Its Own)
Marketers should view data as just one ingredient in a successful recipe
Diane von Furstenberg Raises Revenue with Personalization
After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys
CRM Across the Wire
Cyara Launches Accelerator for Cloud Migration
Cyara Accelerator helps companies move their contact centers to the cloud. (Featured on SmartCustomerService.com.)
Microsoft Integrates Red Box Voice into Dynamics
Red Box's voice capture capabilities are coming to Microsoft Dynamics 365 Sales Insights through a new technology integration.
LifestyleCX Integrates with Sherpa CRM
Senior living solutions providers integrate solutions.
Smarsh Partners with CellTrust on Voice Capture and Archiving
The pairing provides a voice retention and oversight solution for financial firms.
Hearsay Integrates with Adobe Experience Manager and DocuSign
Insurance and wealth management firms can expand the value of their investments in content management and electronic signature systems by integrating with Hearsay Cloud.
CallRevu Integrates with VinSolutions Connect CRM
The partnership drastically increases functionality and the flow of information between CallRevu and Connect CRM.
Big Squid Launches Ultra-Fast Kraken Prediction API
The latest version of Big Squid's Kraken lets users make critical decisions on leads within 30 seconds.