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June 03, 2019
CRM Featured Articles
Salesforce Announces Blockchain Platform
The platform brings blockchain and CRM together with the goal of enabling companies to create blockchain networks, workflows, and apps that deliver new customer experiences.
The Fundamentals of a Customer-First Service Approach
Modernizing your service organization requires a data-driven mindset. (Featured on SmartCustomerService.com.)
Introducing the 5 Stages of B2B Sales Transformation
Today's sales environment is a complex landscape of technologies, content, processes, and people all working together to offer seamless, relevant, and personalized experiences. If that doesn't happen with B2B sellers, buyers quickly move on.
AI Is Driving Sales Management’s Interest Across the Board
Not surprisingly, artificial intelligence is infusing every part of the sales process
CRM Across the Wire
Contact Centers Shifting to AI, Aragon Research Finds
The contact center software market is transitioning from traditional offerings to cloud and artificial intelligence-based offerings, according to a new report from Aragon. (Featured on SmartCustomerService.com.)
LiveRamp Launches Authenticated Traffic Solution
LiveRamp Authenticated Traffic delivers enhanced addressability with better consumer visibility and control.
Unmetric Adds Image Analytics for Branded Social Content
New capabilities enable digital marketers to identify the objects and image colors in branded social content.
Callsign Partners with Vonage to Boost Customer Authentication
Callsign chooses Nexmo, the Vonage API platform, to deliver more secure communications for banking customers
ProTexting Integrates With Google Calendar
Integration with Google Calendar helps ProTexting users plan SMS campaigns.
Experlogix Named a Preferred Solution for Microsoft Dynamics 365
Experlogix CPQ is now a preferred solution for Microsoft Dynamics 365 for Sales and Customer Engagement.