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May 22, 2019

CRM Featured Articles

NICE InContact Continues to Stress Partners' Role

Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship. (Featured on


Customer Data 101 for Travel Organizations

Understanding customer data is a travel company's most powerful tool, but too many are not using available data to their maximum advantage.

Gamification Matters in the Modern Contact Center

Research shows that agents are more likely to respond to incentives that feed their egos than their wallets. (Featured on


REQUIRED READING: Winning Business by Making The Transparency Sale

Selling transparency is key to topping competitors

CRM Across the Wire

Freshworks Acquires Natero

Freshworks will roll Natero's predictive analytics, customer intelligence, and workflow management into Freshworks 360.

Chargebee Launches Summer 2019 Release of Subscription Management Platform

Additions to the Chargebee Subscription Management Platform include revenue recognition, optimization, and visibility; customer acquisition tools; enhanced usability; security features; and Salesforce integration.

Neustar Partners with JCDecaux for Out-of-Home Ad Intelligence

Neustar and JCDecaux North America are bringing mobile location intelligence to help advertisers plan, target, visualize, and segment consumer audiences outside the home.

Qorus Integrates with Microsoft Teams

Marketers and sales reps using Qorus and Microsoft can collaborate and share content more seamlessly with this integration.