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May 22, 2019
CRM Featured Articles
NICE InContact Continues to Stress Partners' Role
Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship. (Featured on SmartCustomerService.com.)
Customer Data 101 for Travel Organizations
Understanding customer data is a travel company's most powerful tool, but too many are not using available data to their maximum advantage.
Gamification Matters in the Modern Contact Center
Research shows that agents are more likely to respond to incentives that feed their egos than their wallets. (Featured on SmartCustomerService.com.)
REQUIRED READING: Winning Business by Making The Transparency Sale
Selling transparency is key to topping competitors
CRM Across the Wire
Freshworks Acquires Natero
Freshworks will roll Natero's predictive analytics, customer intelligence, and workflow management into Freshworks 360.
Chargebee Launches Summer 2019 Release of Subscription Management Platform
Additions to the Chargebee Subscription Management Platform include revenue recognition, optimization, and visibility; customer acquisition tools; enhanced usability; security features; and Salesforce integration.
Neustar Partners with JCDecaux for Out-of-Home Ad Intelligence
Neustar and JCDecaux North America are bringing mobile location intelligence to help advertisers plan, target, visualize, and segment consumer audiences outside the home.
Qorus Integrates with Microsoft Teams
Marketers and sales reps using Qorus and Microsoft can collaborate and share content more seamlessly with this integration.