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May 20, 2019
CRM Featured Articles
ICMI Contact Center Expo 2019: Emphasizing Employee Engagement
Speakers on day two of the conference assert that transparency and culture are crucial to a strong organization. (Featured on SmartCustomerService.com.)
ICMI Contact Center Expo 2019: Connecting With Customers Is Key
A customer-focused culture also requires collaboration and a special focus on contact center employees, speakers say. (Featured on SmartCustomerService.com.)
4 Ways to Counter Contact Center Attrition
Creating a top-notch contact center staff requires the right set of skills and technologies. (Featured on SmartCustomerService.com.)
Helpshift Aids VCA in Pet Wellness
Mobile app and chat feature drive successful outcomes for vet care provider
CRM Across the Wire
SugarCRM Acquires Salesfusion
With the acquisition of Salesfusion, SugarCRM adds marketing automation capabilities to its CRM platform.
Punchh Launches Deep Sentiment Analysis
Punchh Deep Sentiment Analysis enables real-time response to customer reviews.
Adobe Integrates with Software AG
Adobe melds Experience Platform and Marketo Engage with Software AG's technology to help companies stitch customer data from across systems.
NICE to Acquire Brand Embassy
NICE is embedding Brand Embassy's technology into its CXone cloud contact center suite to add digital conversation capabilities. (Featured on SmartCustomerService.com.)
Adobe Streamlines Mobile App Personalization for Marketers in Adobe Target
Adobe Target features advanced personalization capabilities for mobile app developers and marketers.
Sparkcentral Launches Virtual Agent Framework
Sparkcentral's Virtual Agent Framework lets businesses blend live and virtual contact center agents. (Featured on SmartCustomerService.com.)
LiveChat Launches HelpDesk Online Ticketing System
LiveChat HelpDesk helps companies organize and manage email communication with customers. (Featured on SmartCustomerService.com.)