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May 20, 2019

CRM Featured Articles

ICMI Contact Center Expo 2019: Emphasizing Employee Engagement

Speakers on day two of the conference assert that transparency and culture are crucial to a strong organization. (Featured on

ICMI Contact Center Expo 2019: Connecting With Customers Is Key

A customer-focused culture also requires collaboration and a special focus on contact center employees, speakers say. (Featured on


4 Ways to Counter Contact Center Attrition

Creating a top-notch contact center staff requires the right set of skills and technologies. (Featured on

Case Studies

Helpshift Aids VCA in Pet Wellness

Mobile app and chat feature drive successful outcomes for vet care provider

CRM Across the Wire

SugarCRM Acquires Salesfusion

With the acquisition of Salesfusion, SugarCRM adds marketing automation capabilities to its CRM platform.

Punchh Launches Deep Sentiment Analysis

Punchh Deep Sentiment Analysis enables real-time response to customer reviews.

Adobe Integrates with Software AG

Adobe melds Experience Platform and Marketo Engage with Software AG's technology to help companies stitch customer data from across systems.

NICE to Acquire Brand Embassy

NICE is embedding Brand Embassy's technology into its CXone cloud contact center suite to add digital conversation capabilities. (Featured on

Adobe Streamlines Mobile App Personalization for Marketers in Adobe Target

Adobe Target features advanced personalization capabilities for mobile app developers and marketers.

Sparkcentral Launches Virtual Agent Framework

Sparkcentral's Virtual Agent Framework lets businesses blend live and virtual contact center agents. (Featured on

LiveChat Launches HelpDesk Online Ticketing System

LiveChat HelpDesk helps companies organize and manage email communication with customers. (Featured on