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May 15, 2019

CRM Featured Articles

SMBs Failing to Urge Customers to Leave Positive Reviews, Research Finds

Only 40 percent of small businesses encourage customers to leave positive online reviews, Clutch Research's The Manifest has found.


Your Customers Want to Self-Serve. Are You Honoring Their Choice?

Customer service organizations have to make self-service easy and fast, while still connecting the customer to the right action or answer. (Featured on

Case Studies

OnPeak Sharpens Its Customer Service Skills

The hotel event booking provider reduced costs with Sharpen Technologies

CRM Across the Wire

Pegasystems Acquires In The Chat

Pegasystems is acquiring digital messaging platform provider In The Chat.

Qlik Enhances Customer Success Offerings

New support portal, increased educational and consulting resources, and expanded onboarding help customers maximize their investments in data and analytics.

SparkPost Launches Signals Predictive Email Intelligence Platform

Sparkpost Signals unifies email deliverability and analytics into one product.

ServiceNow to Acquire Appsee's In-App Mobile Analytics Platform

The deal will strengthen ServiceNow's focus on mobile experiences.

CM Group Acquires Marketing Platform Provider Vuture

CM Group expands its multichannel marketing offerings with its acquisition of Vuture.

Talkdesk Launches Talkdesk Agent Assist

Talkdesk Agent Assist offers contact centers a tool to reduce agent effort through artificial intelligence. (Featured on