CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 15, 2019
CRM Featured Articles
SMBs Failing to Urge Customers to Leave Positive Reviews, Research Finds
Only 40 percent of small businesses encourage customers to leave positive online reviews, Clutch Research's The Manifest has found.
Your Customers Want to Self-Serve. Are You Honoring Their Choice?
Customer service organizations have to make self-service easy and fast, while still connecting the customer to the right action or answer. (Featured on SmartCustomerService.com.)
OnPeak Sharpens Its Customer Service Skills
The hotel event booking provider reduced costs with Sharpen Technologies
CRM Across the Wire
Pegasystems Acquires In The Chat
Pegasystems is acquiring digital messaging platform provider In The Chat.
Qlik Enhances Customer Success Offerings
New support portal, increased educational and consulting resources, and expanded onboarding help customers maximize their investments in data and analytics.
SparkPost Launches Signals Predictive Email Intelligence Platform
Sparkpost Signals unifies email deliverability and analytics into one product.
ServiceNow to Acquire Appsee's In-App Mobile Analytics Platform
The deal will strengthen ServiceNow's focus on mobile experiences.
CM Group Acquires Marketing Platform Provider Vuture
CM Group expands its multichannel marketing offerings with its acquisition of Vuture.
Talkdesk Launches Talkdesk Agent Assist
Talkdesk Agent Assist offers contact centers a tool to reduce agent effort through artificial intelligence. (Featured on SmartCustomerService.com.)