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May 06, 2019

CRM Featured Articles

With CX, Sometimes the Little Things Have Big Impact, Smart Customer Service Speakers Assert

Little things, like cookies and good writing skills, have can have a huge impact on how customers perceive companies, according to several speakers on Day 3 of the Smart Customer Service conference. (Featured on

Employees Can Be Your Best Brand Ambassadors, Smart Customer Service Speakers Affirm

Smart Customer Service day 2 speakers outline a strategy for turning employees to advocates and get the most out of data. (Featured on

Companies Need to Embrace Digital Transformation, But They Have A Dilemma to Overcome, CRM Evolution Keynoter Contends

CRM Evolution Day 2 keynoter Barton Goldenberg suggests that digital transformation leaders grow revenue twice as fast as laggards.

Magazine Features

Social Customer Care Requires Compassion

Companies can't rely solely on canned responses. Some interactions require a human touch


Service is Transforming; Is Your Organization Keeping Up?

Keep the human touch when implementing intelligent automation in your contact center. (Featured on


Are Grocery Services Profitably Delivering on Customer Experience?

The last mile of direct-to-consumer supply chain is challenging

CRM Across the Wire

Bpm'online Launches Version 7.14

Bpm'online has launched a major update to its intelligent low-code platform for process automation and CRM.

Faye Business Systems Group Adds Features to NetSuite Integration for SugarCRM

FayeBSG releases Sugar-NetSuite Integration 2.0, which syncs customers, contacts, items, sales history, and quotes between SugarCRM and NetSuite.

NexJ Systems Revamps CRM with IBM Hybrid Cloud Platform

NexJ Systems has chosen IBM Cloud Private to host its CRM platform.

CallJoy Launches with an Automated Virtual Phone Agent for SMBs

CallJoy is offering an automated, cloud-based virtual phone agent for small businesses owners.

Serenova Partners with Key IVR

Serenova's partnership with Key IVR helps companies meet regulatory requirements and keep sensitive customer data safe.

Marchex Launches Marchex Stream for Conversational Analytics

Marchex's cloud-based conversational data platform supports real-time analytics, signals, and internal and external application development.

Validity Acquires Return Path

Validity to Acquire Return Path to bring email delivery solutions to sales and digital marketing professionals.