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May 06, 2019
CRM Featured Articles
With CX, Sometimes the Little Things Have Big Impact, Smart Customer Service Speakers Assert
Little things, like cookies and good writing skills, have can have a huge impact on how customers perceive companies, according to several speakers on Day 3 of the Smart Customer Service conference. (Featured on SmartCustomerService.com.)
Employees Can Be Your Best Brand Ambassadors, Smart Customer Service Speakers Affirm
Smart Customer Service day 2 speakers outline a strategy for turning employees to advocates and get the most out of data. (Featured on SmartCustomerService.com.)
Companies Need to Embrace Digital Transformation, But They Have A Dilemma to Overcome, CRM Evolution Keynoter Contends
CRM Evolution Day 2 keynoter Barton Goldenberg suggests that digital transformation leaders grow revenue twice as fast as laggards.
Social Customer Care Requires Compassion
Companies can't rely solely on canned responses. Some interactions require a human touch
Service is Transforming; Is Your Organization Keeping Up?
Keep the human touch when implementing intelligent automation in your contact center. (Featured on SmartCustomerService.com.)
Are Grocery Services Profitably Delivering on Customer Experience?
The last mile of direct-to-consumer supply chain is challenging
CRM Across the Wire
Bpm'online Launches Version 7.14
Bpm'online has launched a major update to its intelligent low-code platform for process automation and CRM.
Faye Business Systems Group Adds Features to NetSuite Integration for SugarCRM
FayeBSG releases Sugar-NetSuite Integration 2.0, which syncs customers, contacts, items, sales history, and quotes between SugarCRM and NetSuite.
NexJ Systems Revamps CRM with IBM Hybrid Cloud Platform
NexJ Systems has chosen IBM Cloud Private to host its CRM platform.
CallJoy Launches with an Automated Virtual Phone Agent for SMBs
CallJoy is offering an automated, cloud-based virtual phone agent for small businesses owners.
Serenova Partners with Key IVR
Serenova's partnership with Key IVR helps companies meet regulatory requirements and keep sensitive customer data safe.
Marchex Launches Marchex Stream for Conversational Analytics
Marchex's cloud-based conversational data platform supports real-time analytics, signals, and internal and external application development.
Validity Acquires Return Path
Validity to Acquire Return Path to bring email delivery solutions to sales and digital marketing professionals.