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April 29, 2019

CRM Featured Articles

SMBs Increasing Advertising in 2019, The Manifest Research Finds

Most small businesses are prioritizing advertising this year and will increase spending on social media advertising and other online advertising.

Freshworks Announces New AI Capabilities

The new tools are able to predict which customers are most likely to close, reformulate common FAQs via chat or voice, and proactively engage with users at risk of churning.


3 Ways Companies Can Harness the Power of Millennials in Today’s Digital World

Although winning over Millennials may seem daunting, companies have the opportunity to experience major growth if they are able to effectively cater to this generation.

How to Manage Customer Service in the Data Privacy Era

Here are three ways that employee monitoring can improve customer service and ensure data privacy. (Featured on

Front Office

The GDPR Needs to Have Its Teeth Sharpened

To not follow through on the enforcement side does everyone a disservice

CRM Across the Wire

Marchex Launches Real-Time Sales Rescue

Marchex Sales Rescue enables businesses to systematically recover missed opportunities in real time.

Neustar Integrates TiVo Data into Multi-Touch Attribution Models

Neustar and TiVo partner to provide advertisers with household-level TV measurement analysis.

UserTesting Launches Enhanced Metrics

Enhanced Metrics helps users quantify experiences with key statistics and provide a more detailed understanding of the customer experience.

SalesFuel Updates Sales Coach

Platform updates help managers overcome the time constraints tied to sales training.

6sense Expands Integration with HubSpot

Expanded integrations bring 6sense's account-based marketing and sales capabilities to HubSpot customers.