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April 29, 2019
CRM Featured Articles
SMBs Increasing Advertising in 2019, The Manifest Research Finds
Most small businesses are prioritizing advertising this year and will increase spending on social media advertising and other online advertising.
Freshworks Announces New AI Capabilities
The new tools are able to predict which customers are most likely to close, reformulate common FAQs via chat or voice, and proactively engage with users at risk of churning.
3 Ways Companies Can Harness the Power of Millennials in Today’s Digital World
Although winning over Millennials may seem daunting, companies have the opportunity to experience major growth if they are able to effectively cater to this generation.
How to Manage Customer Service in the Data Privacy Era
Here are three ways that employee monitoring can improve customer service and ensure data privacy. (Featured on SmartCustomerService.com.)
The GDPR Needs to Have Its Teeth Sharpened
To not follow through on the enforcement side does everyone a disservice
CRM Across the Wire
Marchex Launches Real-Time Sales Rescue
Marchex Sales Rescue enables businesses to systematically recover missed opportunities in real time.
Neustar Integrates TiVo Data into Multi-Touch Attribution Models
Neustar and TiVo partner to provide advertisers with household-level TV measurement analysis.
UserTesting Launches Enhanced Metrics
Enhanced Metrics helps users quantify experiences with key statistics and provide a more detailed understanding of the customer experience.
SalesFuel Updates Sales Coach
Platform updates help managers overcome the time constraints tied to sales training.
6sense Expands Integration with HubSpot
Expanded integrations bring 6sense's account-based marketing and sales capabilities to HubSpot customers.