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April 24, 2019

CRM Featured Articles

Samsung Launches ‘Connected Care—Anytime, Anywhere’ Initiative to Better Train Customer Service Agents

Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware, but also software. (Featured on


What I Learned from My Dog (and Other Humans) About AI

Training artificial intelligence is a lot like training a new puppy, without all the mess. (Featured on

CRM Across the Wire

Trimble Launches Pulse Remote Expert for Field Service

Trimble's mobile augmented reality tool connects remote experts with technicians in the field.

Pramati Technologies Launches to Help with Website Conversions supports AI-based segmentation and strategic micro-conversions.

Automotive Dealers Shift to Cloud-Based CRM

CRM vendors to offer integrated systems that ensure holistic access to customer data and seamless integration with other dealership systems, finds Frost & Sullivan.

Salesforce Adds to Sales Cloud

Salesforce's latest additions simplify collaboration and access to information.

Conga Launches AI Analyze

Conga's AI Analyze extracts valuable data from documents.

Upland Software Acquires PostUp

PostUp's audience development solutions will become part of Upland's Customer Experience Management suite.

The Last Line

AI Isn’t Inevitable—It’s a Choice

Companies should approach automation with judgment and analysis, not resignation