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April 24, 2019
CRM Featured Articles
Samsung Launches ‘Connected Care—Anytime, Anywhere’ Initiative to Better Train Customer Service Agents
Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware, but also software. (Featured on SmartCustomerService.com.)
What I Learned from My Dog (and Other Humans) About AI
Training artificial intelligence is a lot like training a new puppy, without all the mess. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Trimble Launches Pulse Remote Expert for Field Service
Trimble's mobile augmented reality tool connects remote experts with technicians in the field.
Pramati Technologies Launches Chatlets.ai to Help with Website Conversions
Chatlets.ai supports AI-based segmentation and strategic micro-conversions.
Automotive Dealers Shift to Cloud-Based CRM
CRM vendors to offer integrated systems that ensure holistic access to customer data and seamless integration with other dealership systems, finds Frost & Sullivan.
Salesforce Adds to Sales Cloud
Salesforce's latest additions simplify collaboration and access to information.
Conga Launches AI Analyze
Conga's AI Analyze extracts valuable data from documents.
Upland Software Acquires PostUp
PostUp's audience development solutions will become part of Upland's Customer Experience Management suite.
The Last Line
AI Isn’t Inevitable—It’s a Choice
Companies should approach automation with judgment and analysis, not resignation