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April 03, 2019
Monitoring SaaS Performance Is Critical. Here are 5 Key Points to Consider
Organizations have become so dependent on software-as-a-service CRM solutions that when performance lags, so does the entire operation's productivity and revenue-generating engine.
The Tipping Point
Make Customers Your Best Salespeople
The advocacy of a satisfied customer can make all the difference in B2B sales
CRM Across the Wire
Optimove Launches Retail Pulse, a Performance Benchmarking Platform
Retail Pulse helps retailers compare their sales and marketing efforts against industry peers.
Oracle's Bronto Adds to the Bronto Marketing Platform
The latest release of the Bronto Marketing Platform provides increased visibility into marketing campaigns.
Yappa to Introduce Audio/Video Social Commenting Tool
Free plugin lets website visitors use voice or video to record quick comments.
Avaya Taps Nuance for Conversational Interfaces
Avaya is adding Nuance's AI-based conversational technologies to its Avaya IX Contact Center. (Featured on SmartCustomerService.com.)
SurveyMonkey Launches AI-Driven Analysis Features
SurveyMonkey has added artificial intelligence to expand the text analysis capabilities within its customer feedback platform.
MapAnything Launches Spring '19 Release
MapAnything's latest vesion of its geo-enabled field service platform has added new visualizations and data streams.
Twilio Launches Twilio for Salesforce
Twilio for Salesforce lets businesses engage customers via SMS.