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March 20, 2019

CRM Featured Articles

Social Media Helps Businesses Increase Web Traffic, Clutch Research Finds

Companies need to adopt a cohesive strategy that links their social media and web presences, research suggests.


There's Value in Documenting Your Contact Center's Value

There are a few important questions to ask when trying to calculate the real worth of the contact center to the company. (Featured on


Storytelling in Business: Art, Science, Necessity

You have to make customers connect with you in a personal way


Sales Are Hitting Goals, Missing the Mark

Sales performance falls despite reaching revenue targets, CSO Insights finds

CRM Across the Wire

Showpad Introduces Unified Sales Enablement Platform

Showpad's Unified Sales Enablement combines sales content delivery with training and coaching in a single user experience

8x8 Expands Speech Analytics and Quality Management

8x8 Quality Management and Speech Analytics now span all voice communications inside and outside the contact center. (Featured on

JotForm Integrates with HubSpot

The JotForm and HubSpot integration sends form data into the CRM system.

Avaya Deepens Integration with Google Cloud

Avaya's expanded integration enables greater use of artificial intelligence in the contact center. (Featured on

CallMiner Adds Visualize to Eureka Speech Analytics

CallMiner Visualize powered by Tableau adds graphical impact to speech analytics insights. (Featured on

New Engen Launches Self-Service Platform for Facebook, Instagram, and Search Engine Marketing

New Engen's platform helps marketers manage campaigns, keywords, and ads from one location.