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March 20, 2019
CRM Featured Articles
Social Media Helps Businesses Increase Web Traffic, Clutch Research Finds
Companies need to adopt a cohesive strategy that links their social media and web presences, research suggests.
There's Value in Documenting Your Contact Center's Value
There are a few important questions to ask when trying to calculate the real worth of the contact center to the company. (Featured on SmartCustomerService.com.)
Storytelling in Business: Art, Science, Necessity
You have to make customers connect with you in a personal way
Sales Are Hitting Goals, Missing the Mark
Sales performance falls despite reaching revenue targets, CSO Insights finds
CRM Across the Wire
Showpad Introduces Unified Sales Enablement Platform
Showpad's Unified Sales Enablement combines sales content delivery with training and coaching in a single user experience
8x8 Expands Speech Analytics and Quality Management
8x8 Quality Management and Speech Analytics now span all voice communications inside and outside the contact center. (Featured on SmartCustomerService.com.)
JotForm Integrates with HubSpot
The JotForm and HubSpot integration sends form data into the CRM system.
Avaya Deepens Integration with Google Cloud
Avaya's expanded integration enables greater use of artificial intelligence in the contact center. (Featured on SmartCustomerService.com.)
CallMiner Adds Visualize to Eureka Speech Analytics
CallMiner Visualize powered by Tableau adds graphical impact to speech analytics insights. (Featured on SmartCustomerService.com.)
New Engen Launches Self-Service Platform for Facebook, Instagram, and Search Engine Marketing
New Engen's platform helps marketers manage campaigns, keywords, and ads from one location.