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March 13, 2019


7 Tips for Motivating Your Contact Center Team

You need to keep customer service employees engaged and motivated. Here's a list of things to avoid. (Featured on


4 Forces Will Affect Marketing in 2019

Gartner identifies the market shifts that will alter marketers' courses this year

Customer Experience

5 Building Blocks for Digital Transformation

Keeping up in these areas lowers your company's risk of being disrupted

CRM Across the Wire

Inference Launches Natural Language Processing for AI-Powered Self-Service

Inference Studio 6.0 supports Google Dialogflow NLP and IBM Watson Tone Analyzer.

True Influence Launches AppointmentBase B2B Sales Solution

AppointmentBase provides a data-driven approach to identifying in-market decision makers who are actively researching products or services.

TapClicks Partners with Snap on Marketing Analytics

Snapchat Ads Manager integration will help marketers create actionable insights using TapClicks' Unified Marketing Analytics Platform

zvelo Partners With YouAppi to Fight Ad Fraud

Joint solutions will help companies combat fraudulent bot traffic.

PowerReviews Launches Journey IQ Mystery Shopping Solution

Journey IQ lets companies use real customers for mystery shopping and provides deep analysis of the results.