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March 13, 2019
7 Tips for Motivating Your Contact Center Team
You need to keep customer service employees engaged and motivated. Here's a list of things to avoid. (Featured on SmartCustomerService.com
4 Forces Will Affect Marketing in 2019
Gartner identifies the market shifts that will alter marketers' courses this year
5 Building Blocks for Digital Transformation
Keeping up in these areas lowers your company's risk of being disrupted
CRM Across the Wire
Inference Launches Natural Language Processing for AI-Powered Self-Service
Inference Studio 6.0 supports Google Dialogflow NLP and IBM Watson Tone Analyzer.
True Influence Launches AppointmentBase B2B Sales Solution
AppointmentBase provides a data-driven approach to identifying in-market decision makers who are actively researching products or services.
TapClicks Partners with Snap on Marketing Analytics
Snapchat Ads Manager integration will help marketers create actionable insights using TapClicks' Unified Marketing Analytics Platform
zvelo Partners With YouAppi to Fight Ad Fraud
Joint solutions will help companies combat fraudulent bot traffic.
PowerReviews Launches Journey IQ Mystery Shopping Solution
Journey IQ lets companies use real customers for mystery shopping and provides deep analysis of the results.