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February 27, 2019

Viewpoints

It’s Time for the Valentine Strategy

Valentine's Day reminds us to show appreciation for our customers all year. (Featured on SmartCustomerService.com.)

CRM Across the Wire

True Influence Launches DisplayBase Digital Media Advertising Solution

DisplayBase combines targeting and optimization features that allow omnichannel planning, execution, and reporting. 

RollWorks Launches Identification Solution to Aid ABM

RollWorks' Identification Solution helps B2B marketing and sales teams strengthen their account-based programs.

Conduent Launches 5 Technology Platforms for Digital Interactions

Conduent's collaboration with Microsoft expands the delivery of enterprise cloud offerings.

TapClicks Launches Report Studio for Marketers

TapClicks' Report Studio offers advanced data visualization tools that deliver graphical analysis and reporting.

BookingBug Integrates with Yext and Twilio

BookingBug's latest integrations expand the platforms that companies can use to communicate with and get feedback from customers.

NICE Unveils Enhanced Strategic Planner for Contact Centers

NICE's Strategic Planner applies artificial intelligence to workforce management and employee engagement to aid in long-term planning. (Featured on SmartCustomerService.com.)

UserTesting Launches Live Conversation Mobile

UserTesting Live Conversation Mobile expands real-time human insight availability.