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February 13, 2019


What Do CX Leaders Expect from Their Technology Providers?

Above all else, customer experience leaders want perceived value from the solutions they choose to implement. (Featured on

Case Studies

Open Systems Technologies Saves Big with Bullhorn

The staffing firm adopted two Bullhorn solutions to improve its processes

CRM Across the Wire Acquires Connotate's acquisition of Connotate further extends its web data integration capabilities.

Dynata Enters Strategic Alliance with TruSignal

Partnership produces a scaling of survey segments to new audiences using offline, people-based data.

Constant Contact Launches Marketing Advisor Program

Marketing Advisor Program offers personalized marketing guidance to small business owners.

Opulent Cloud and Phonesuite Partner to Deliver Cloud-Based Call Center Solutions

The partnership combines Phonesuite's full-featured automated call distribution and IP PBX systems with Opulent's managed cloud services. (Featured on

Cisco Launches Customer Journey Solutions Release 12

New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security. (Featured on

Clinc Integrates with Amazon Connect

Clinc has added its conversational artificial intelligence to the Amazon Connect contact center platform. (Featured on

Zappix Launches Service Interruption Management Solution for Utilities

Service Interruption Management eases call center pressure during service interruptions using Zappix Visual IVR, RPA Engine, and proactive Outbound Engagement.