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February 13, 2019
What Do CX Leaders Expect from Their Technology Providers?
Above all else, customer experience leaders want perceived value from the solutions they choose to implement. (Featured on SmartCustomerService.com.)
Open Systems Technologies Saves Big with Bullhorn
The staffing firm adopted two Bullhorn solutions to improve its processes
CRM Across the Wire
Import.io Acquires Connotate
Import.io's acquisition of Connotate further extends its web data integration capabilities.
Dynata Enters Strategic Alliance with TruSignal
Partnership produces a scaling of survey segments to new audiences using offline, people-based data.
Constant Contact Launches Marketing Advisor Program
Marketing Advisor Program offers personalized marketing guidance to small business owners.
Opulent Cloud and Phonesuite Partner to Deliver Cloud-Based Call Center Solutions
The partnership combines Phonesuite's full-featured automated call distribution and IP PBX systems with Opulent's managed cloud services. (Featured on SmartCustomerService.com.)
Cisco Launches Customer Journey Solutions Release 12
New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security. (Featured on SmartCustomerService.com.)
Clinc Integrates with Amazon Connect
Clinc has added its conversational artificial intelligence to the Amazon Connect contact center platform. (Featured on SmartCustomerService.com.)
Zappix Launches Service Interruption Management Solution for Utilities
Service Interruption Management eases call center pressure during service interruptions using Zappix Visual IVR, RPA Engine, and proactive Outbound Engagement.