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February 06, 2019


Customer Service Vendors Consolidate as Customer Service Democratizes

Shifting demands and market conditions are driving vendors to switch from best-of-breed components to more integrated suites. (Featured on


Social Media Must Be Proactive

Most social media users expect companies to respond to social media comments, Clutch Research has found

CRM Across the Wire

Pegasystems Upgrades Healthcare Suite

Pegasystems has unified its care management, customer service, and marketing applications for healthcare into one platform.

Nuance Unveils Project Pathfinder to Increase the Conversational Intelligence of Virtual Assistants

Project Pathfinder automatically builds domain-specific conversation maps from existing contact center chat logs. (Featured on

SurveyMonkey Launches Customization Features

Organizations can now create on-brand surveys and leverage new prebuilt layouts, colors and much more.

MadCap Software Launches MadCap Authoring and Management System

MadCap AMS is a complete solution for streamlining content delivery, from authoring, publishing, and translation to cloud-based project and content management.

Customer Satisfaction With Banks Up Slightly

CFI Group's Bank Satisfaction Barometer moves from 79 to 80 on a 100-point scale.

Gainsight Launches Product Experience (PX) Platform

With Gainsight PX, B2B product teams can leverage deep product insights and personalize in-app engagements.

Taptica Acquires RhythmOne

Taptica strengthens its video advertising capabilities with the acquisition of RhythmOne.