CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
January 23, 2019
10 Mistakes in Making Contact Center Forecasts
Staff forecasting takes practice, but avoiding these 10 pitfalls can increase accuracy and credibility. (Featured on SmartCustomerService.com.)
The Gig Economy Isn’t New, but It Might Be Worth a Second Look
Your customers' next text, chat, IM, or phone conversation with customer service could be with a freelance agent
CRM Across the Wire
Mavenlink Integrates with Microsoft Dynamics 365 for Sales and Finance and Operations
Integrations connect critical business systems for professional and marketing services organizations.
V12 Expands V12 Signals
V12 Signals now monitors consumer data from more than 91 percent of internet-connected devices.
Banks Are Big Users of Bots, Frost & Sullivan Finds
Greater focus on customer experience creates growth opportunities for chatbots and robotic process automation, according to the research.
Avaya Updates and Rebrands Cloud Solutions for Contact Centers and Unified Communications
Avaya this week is introducing its Avaya Intelligent Xperiences (Avaya IX) portfolio. (Featured on SmartCustomerService.com.)
SoGoSurvey Releases Version 12.0
Security upgrades are among the key enhancements in SoGoSurvey 12.0.
RRD Launches Cloud Direct by RRD for Omnichannel Marketing
Cloud Direct by RRD helps marketers integrate online and offline personalization.