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January 21, 2019
CRM Featured Articles
Salesforce.com Announces Mobile Publisher for Community Cloud
Mobile Publisher allows organizations to transform Lightning Communities into mobile apps.
Adobe Announces New Experience Cloud Capabilities
The new capabilities aim to help retailers improve customer experience management.
Why Voice Quality is the Key to Good Customer Service
Test voice offerings before setting them live to ensure that they deliver the experiences customers expect. (Featured on SmartCustomerService.com.)
Voice of the Customer
Surprise—You’re in Charge of CX!
Embrace customer experience leadership, regardless of how you got there
CRM Across the Wire
Healthcare CRM Market to Quadruple by 2026
A rising focus on patient engagement and increasing demand for structured data are fueling significant growth in the healthcare CRM market, a new research report has found.
Urban Airship Acquires Accengage
Digital customer engagement company Urban Airship has expanded its mobile engagement capabilities with its Accengage acquisition.
Qlik Releases Data Catalyst 4.0
Qlik's Data Catalyst 4.0 release broadens support for data sources beyond Hadoop.
Integrate Acquires ListenLoop to Expand Its Demand Orchestration Platform
B2B marketers can now connect programmatic ABM with demand generation to increase the quantity and quality of targeted leads.
Salesforce Enhances Commerce Cloud
Salesforce Commerce Cloud now comes with new platform tools for embedding smart, personalized, and connected shopping experiences anywhere.
SalesAgility Launches SuiteCRM 7.11
SalesAgility's latest open-source CRM software features Elasticsearch and Google Calendar synchronizations.