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January 07, 2019

Magazine Features

Chat Is the Channel of Choice, For Now

Customers and companies like chat, but that could change as new channels emerge


A Service Management Approach to Omnichannel

Omnichannel doesn't just mean being present on more than one channel and allowing users to interact however they want. (Featured on

The Tipping Point

It’s Time to Deploy, not Dabble with, Social CRM

Don't miss out on engaging with customers in a meaningful way

CRM Across the Wire

Squelch Launches on Salesforce AppExchange

With Squelch, customer support agents receive actionable intelligence, at the moment they need it, from a variety of previously unknown or underused sources. (Featured on

Cision Acquires Social Media Company

The acquisition enhances Cision's Earned Media Management vision with modern social marketing capabilities.

SmartTouch Interactive Releases Prospector Third-Party Acquisition Email Service

Prospector lets home builders and residential developers reach a wealth of prospective buyers in major markets throughout the U.S.

Aspect Software to Be Acquired by Vector Capital

The private equity firm will invest more than $100 million in Aspect's business. (Featured on