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December 12, 2018
How to Build a Culture of Digital Transformation
The real-life practicalities of digital transformation are significantly less about tools and data and more about the humans who employ them.
The Customer as Agent-Advocate
Agent-advocates can be your strongest means toward more loyal customers. (Featured on SmartCustomerService.com.)
KitchenAid Cooks Up a Winner with CX Social
Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker
CRM Across the Wire
Fonolo Enhances Its Call-Back System
Fonolo's new features support increased security, reporting, customization, and accessibility. (Featured on SmartCustomerService.com.)
Magnolia Releases Version 6.0 of Content Management Solution
The newest version of Magnolia CMS offers marketers a more versatile solution with contextual search, tagging, and modeling functionality.
DiscoverOrg Expands B2B Database
The newest version provides significantly more coverage of small and mid-sized businesses.
Ozonetel Enables Instant Cloud Telephony for Shopify Stores
Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel.
V12 Partners with King Fish Media
V12's strategic partnership with King Fish Media will provide end-to-end customer acquisition solutions.
Brekeke Integrates with Zoho CRM
Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge.