CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 12, 2018


How to Build a Culture of Digital Transformation

The real-life practicalities of digital transformation are significantly less about tools and data and more about the humans who employ them.

The Customer as Agent-Advocate

Agent-advocates can be your strongest means toward more loyal customers. (Featured on

Case Studies

KitchenAid Cooks Up a Winner with CX Social

Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker

CRM Across the Wire

Fonolo Enhances Its Call-Back System

Fonolo's new features support increased security, reporting, customization, and accessibility. (Featured on

Magnolia Releases Version 6.0 of Content Management Solution

The newest version of Magnolia CMS offers marketers a more versatile solution with contextual search, tagging, and modeling functionality.

DiscoverOrg Expands B2B Database

The newest version provides significantly more coverage of small and mid-sized businesses. 

Ozonetel Enables Instant Cloud Telephony for Shopify Stores

Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel.

V12 Partners with King Fish Media

V12's strategic partnership with King Fish Media will provide end-to-end customer acquisition solutions.

Brekeke Call Center Suite Integrates with Zoho PhoneBridge

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge.