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December 12, 2018

Viewpoints

How to Build a Culture of Digital Transformation

The real-life practicalities of digital transformation are significantly less about tools and data and more about the humans who employ them.

The Customer as Agent-Advocate

Agent-advocates can be your strongest means toward more loyal customers. (Featured on SmartCustomerService.com.)

Case Studies

KitchenAid Cooks Up a Winner with CX Social

Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker

CRM Across the Wire

Fonolo Enhances Its Call-Back System

Fonolo's new features support increased security, reporting, customization, and accessibility. (Featured on SmartCustomerService.com.)

Magnolia Releases Version 6.0 of Content Management Solution

The newest version of Magnolia CMS offers marketers a more versatile solution with contextual search, tagging, and modeling functionality.

DiscoverOrg Expands B2B Database

The newest version provides significantly more coverage of small and mid-sized businesses. 

Ozonetel Enables Instant Cloud Telephony for Shopify Stores

Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel.

V12 Partners with King Fish Media

V12's strategic partnership with King Fish Media will provide end-to-end customer acquisition solutions.

Brekeke Integrates with Zoho CRM

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge.