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December 10, 2018

CRM Featured Articles

Directly Announces CX Automation Platform

The platform leverages the knowledge of expert users to help companies provide quick and effective customer service.

Salesforce Announces IoT Insights for Field Service Lightning

The solution aims to provide the data necessary to deliver predictive customer service for Internet of Things (IoT) devices. (Featured on

Verint Launches New Automated Verification Features

The robotic process automation solution monitors the end-to-end health of contact center systems. (Featured on


Advanced Identity Verification is the Key to a Frictionless and Secure Customer Experience

A smart, multilayered approach to fraud prevention and identity verification is essential. (Featured on

The Holiday Shopping Season Is Critical. Retailers Should Make It Less Critical

A smart, omnichannel, subscription-based approach that emphasizes customer relationships over transactional tactics, and converts customers' goodwill into recurring revenue, can keep the holiday cheer going year-round. Plus: five retailers show how.

Reality Check

Small Businesses, Take Note: AI Is Ready for Prime Time

It's not just for big enterprises anymore. Even mom-and-pop shops can use AI to optimize sales

CRM Across the Wire

LivePerson Launches Maven Conversational AI

LivePerson Maven replaces traditional websites and toll-free phone numbers for communications with customers. (Featured on

Zappix Unveils Actionable Analytics as Part of the Zappix Analytics Suite

New capabilities allow companies to actively understand and analyze customer trends. (Featured on

Speakeasy Enhances Integrations Between IVRs and Digital Bots

The latest release works with the entire Speakeasy AI suite to allow customers to switch from IVR to chat and/or IVR to bot. (Featured on

Dialpad Launches Dialpad Support for Call Centers

Dialpad Support for Call Centers features real-time AI tools. (Featured on

OutboundEngine Launches iOS Mobile App

OutboundEngine's iOS app helps SMBs engage with leads in real time.

CallRail Enhances Cost-Per-Lead Solution with Multichannel Data

With this enhancement, marketers can now attribute conversions from multiple interaction types and channels.