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December 05, 2018

Magazine Features

Meet Customers with Messaging

Customers are using messaging apps, so companies need to adopt them too


Keys to Establishing the Right Metrics in Your Contact Center

There are seven key categories of metrics that should be used to measure contact center performance. (Featured on

Front Office

I’m Giving You Good Information. Use It!

Knowing which leads to call and which ones to avoid is valuable data

CRM Across the Wire

MapAnything Acquires TerrAlign

The combined companies will help sales leaders optimize territory planning and management.

MomentFeed Launches Event Manager

MomentFeed Events Manager helps multilocation companies create, publish, and manage events at scale.

ZoomInfo Enriches Company Data Offerings

ZoomInfo has added real-time firmographic data in the form of Newfeeds and Hierarchies.

Aspect Software Integrates Aspect Workforce Management and Amazon Connect

The integration brings Aspect's Workforce Optimization to Amazon Connect cloud-based contact center.

Amobee Collaborates with Oracle Data Cloud

The integration partnership activates third-party data across programmatic and social media platforms Unveils AI Account Management 

With InsideSales AI Account Management, businesses can now better engage, upsell, and retain customers.