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December 05, 2018
Meet Customers with Messaging
Customers are using messaging apps, so companies need to adopt them too
Keys to Establishing the Right Metrics in Your Contact Center
There are seven key categories of metrics that should be used to measure contact center performance. (Featured on SmartCustomerService.com.)
I’m Giving You Good Information. Use It!
Knowing which leads to call and which ones to avoid is valuable data
CRM Across the Wire
MapAnything Acquires TerrAlign
The combined companies will help sales leaders optimize territory planning and management.
MomentFeed Launches Event Manager
MomentFeed Events Manager helps multilocation companies create, publish, and manage events at scale.
ZoomInfo Enriches Company Data Offerings
ZoomInfo has added real-time firmographic data in the form of Newfeeds and Hierarchies.
Aspect Software Integrates Aspect Workforce Management and Amazon Connect
The integration brings Aspect's Workforce Optimization to Amazon Connect cloud-based contact center.
Amobee Collaborates with Oracle Data Cloud
The integration partnership activates third-party data across programmatic and social media platforms
InsideSales.com Unveils AI Account Management
With InsideSales AI Account Management, businesses can now better engage, upsell, and retain customers.