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November 26, 2018

CRM Featured Articles

Janrain Announces Identity Central

The next-generation offering aims to accelerate implementation of customer identity and access management.


4 Steps to Hire and Train a Winning Customer Service Team

The quality of your company's customer service depends on your agents. Hire and develop the best customer service team members with these four steps. (Featured on


Required Reading: Your Guide Along The Journey to Wow

Steps companies can take to achieve a customer experience culture

Case Studies

Calabrio’s Suite Is the One for Radial

The e-commerce service provider improves its call center with Calabrio ONE

CRM Across the Wire

Informatica Releases Cloud Analytics Modernization Solution with Tableau Powered by AWS

The partnerships deliver a complete, out-of-the-box modern analytics platform with intelligent hybrid data management that enables governed self-service analytics.

LivePerson Integrates with Datto's Autotask PSA

The integration between LivePerson and Autotask will bring conversational commerce to thousands of solution providers.

Strong Growth Expected in the Healthcare CRM Market

The healthcare CRM market is expected to grow 14.6 percent per year through 2023, MarketsandMarkets concluded in a recent report. Launches for Sales Professionals helps sales professionals with email templates and does most of the background business development research.