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November 26, 2018
CRM Featured Articles
Janrain Announces Identity Central
The next-generation offering aims to accelerate implementation of customer identity and access management.
4 Steps to Hire and Train a Winning Customer Service Team
The quality of your company's customer service depends on your agents. Hire and develop the best customer service team members with these four steps. (Featured on SmartCustomerService.com.)
Required Reading: Your Guide Along The Journey to Wow
Steps companies can take to achieve a customer experience culture
Calabrio’s Suite Is the One for Radial
The e-commerce service provider improves its call center with Calabrio ONE
CRM Across the Wire
Informatica Releases Cloud Analytics Modernization Solution with Tableau Powered by AWS
The partnerships deliver a complete, out-of-the-box modern analytics platform with intelligent hybrid data management that enables governed self-service analytics.
LivePerson Integrates with Datto's Autotask PSA
The integration between LivePerson and Autotask will bring conversational commerce to thousands of solution providers.
Strong Growth Expected in the Healthcare CRM Market
The healthcare CRM market is expected to grow 14.6 percent per year through 2023, MarketsandMarkets concluded in a recent report.
ScaleX.ai Launches BDR.ai for Sales Professionals
BDR.ai helps sales professionals with email templates and does most of the background business development research.