CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 21, 2018


Journey Mapping Is Not Just for Service Teams

Service and marketing teams can and should work together to map customer journeys as a way of improving all elements of their relationships. (Featured on


Don’t Expect Immediate Results with AI

A recent report from Forrester asserts that the benefits of AI in marketing will take time

Case Studies

With CallRail, Digible Builds Results for Property Managers

Thanks to the call tracking solution, the digital marketing agency has helped its apartment industry clients cut costs and increase efficiency

CRM Across the Wire

Orlo Integrates Live Chat and Social Media

The integration allows users to move across channels seamlessly.

Silwood Integrates with Informatica

Silwood delivers ERP and CRM metadata into Informatica's Enterprise Data Catalog.

MetaQuotes Launches Finteza Advertising Analytics

Finteza helps marketers manage ad traffic reports.

Behavox Launches Behavox Voice

Behavox Voice lets users process and analyze voice recordings.

Wrike Updates Wrike for Marketing with Wrike Publish and Wrike Proof

Wrike's newest digital asset management integration helps marketers execute complex campaigns.

MomentFeed Announces Menu Manager

MomentFeed Menu Manager will enable restaurants to provide updated menu information to improve placement in search results. Debuts Email Sales Prospecting Platform

With Email Prospecting, sales reps can create, target, and track email with multiple recipients, videos, and attachments.