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November 19, 2018
CRM Featured Articles
Zoho Updates CX Platform with Zia and New Analytics Tool
The latest version of Zoho CRM Plus is powered by the company's Zia virtual assistant as well as a new offering, Zoho Analytics.
LinkedIn Sales Solutions Announces New Sales Navigator Features
The new features include alerts, custom lists, and a ‘reports to' field on the lead page.
What the Customer’s Voice Can Tell a Business
There's a lot of insight that can be pulled from customer communications, and bots can help make sense of it all. (Featured on SmartCustomerService.com.)
Personal Digital Twins Look Like the Answer for Marketers
New technology holds the key for increasing personalization and reducing data risks
Voice of the Customer
How Do You Listen to Your Customers?
You need a listening architecture to get the most from customer insights
CRM Across the Wire
Sprout Social Integrates with HubSpot
The integration between Sprout Social and HubSpot will help bridge the gap between companies' marketing and customer care teams.
GetResponse Launches Beam Social Media Marketing App
With GetResponse's Beam app, anyone can create and promote videos, animations, and slideshows on social media and measure the results.
Microsoft to Acquire Bot Developer XOXCO, Adds AI to Power BI
The acquisition of XOXCO brings together leading bot development communities to help advance conversational AI. (Featured on SmartCustomerService.com.)
Nimble Releases Mobile 3.0 for Android
Nimble also included enhanced relationship and pipeline manager for Office 365 and G Suite in its latest release.
Showpad Acquires Meeting Intelligence Platform Voicefox
Showpad also introduced new integrations and personalization capabilities to create a more seamless workflow for inside sales reps.