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November 07, 2018


Approaching the Service Singularity

How close are we to a day when we won't need customer service any more? (Featured on

4 Ways Video Can Strengthen Your Bond with Customers

Here's how to harness the benefits of video content to advocate for your customers and aid them in their success.

Front Office

Let’s End the Partisanship

Companies have been bogged down by party loyalties to a specific department (marketing, sales, or customer service) for a long time

CRM Across the Wire

Acquia Partners with BigCommerce

The partnership brings together the Drupal content management system with BigCommerce's e-commerce platform.

CMO Council Launches Insights Center

Insights Center is a subscription service offering marketing industry facts and insights.

Formstack Expands Offline Form Submission Capabilities

An add-on to Formstack Offline Forms and mobile app provide access to offline submissions.

Marchex Acquires Telmetrics

Marchex extends its conversational data assets with its acquisition of Telmetrics.

Clarifai Partners with RichRelevance for Greater Personalization with Visual AI

The partnership extends RichRelevance's Xen AI platform with Clarifai's visual recognition models to advance digital shopping experiences.

Captivate Launches Captivate Places

Places empowers advertisers to optimize campaigns with key partners Placed, Dstillery, Nielsen, Vision Critical, and Linkett.