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November 07, 2018
Approaching the Service Singularity
How close are we to a day when we won't need customer service any more? (Featured on SmartCustomerService.com.)
4 Ways Video Can Strengthen Your Bond with Customers
Here's how to harness the benefits of video content to advocate for your customers and aid them in their success.
Let’s End the Partisanship
Companies have been bogged down by party loyalties to a specific department (marketing, sales, or customer service) for a long time
CRM Across the Wire
Acquia Partners with BigCommerce
The partnership brings together the Drupal content management system with BigCommerce's e-commerce platform.
CMO Council Launches Insights Center
Insights Center is a subscription service offering marketing industry facts and insights.
Formstack Expands Offline Form Submission Capabilities
An add-on to Formstack Offline Forms and mobile app provide access to offline submissions.
Marchex Acquires Telmetrics
Marchex extends its conversational data assets with its acquisition of Telmetrics.
Clarifai Partners with RichRelevance for Greater Personalization with Visual AI
The partnership extends RichRelevance's Xen AI platform with Clarifai's visual recognition models to advance digital shopping experiences.
Captivate Launches Captivate Places
Places empowers advertisers to optimize campaigns with key partners Placed, Dstillery, Nielsen, Vision Critical, and Linkett.