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October 29, 2018
CRM Featured Articles
CallMiner Introduces Eureka Alert
The real-time speech analytics module aims to drive specific outcomes during a call or alert management to issues. (Featured on SmartCustomerService.com.)
3 Troubles to Tackle for Accelerated Ticket Resolution
To resolve service tickets more quickly, focus on where your help desk most needs help. (Featured on SmartCustomerService.com.)
Required Reading: Companies Can Innovate and Cut Costs with Costovation
R&D doesn't have to suffer just because money's tight
CRM Across the Wire
Contactually Adds a Gmail Extension
Available in the Chrome Web Store, Conactually's extension lets users manage their contact databases within Gmail.
Monetate and BazaarVoice Partner
Partnership enables companies to deliver product recommendations for post-holiday shopper engagement.
Merkle Releases Merkle Voice Active Listening (VAL) for Marketers
Merkle's new VAL product is a voice search discovery tool.
Zappix Expands Partnership with Radial
The new partnership brings Zappix's Visual IVR technology to more retail segments. (Featured on SmartCustomerService.com.)
Vonage Adds Social Messaging to Business Cloud
Vonage has integrated its Business Inbox feature with Facebook Messenger. (Featured on SmartCustomerService.com.)
Unisys Adds NICE inContact CXone to InteliServe
CXone becomes a key part of Unisys' omnichannel service desk solution. (Featured on SmartCustomerService.com.)