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October 29, 2018

CRM Featured Articles

CallMiner Introduces Eureka Alert

The real-time speech analytics module aims to drive specific outcomes during a call or alert management to issues. (Featured on


3 Troubles to Tackle for Accelerated Ticket Resolution

To resolve service tickets more quickly, focus on where your help desk most needs help. (Featured on


Required Reading: Companies Can Innovate and Cut Costs with Costovation

R&D doesn't have to suffer just because money's tight

CRM Across the Wire

Contactually Adds a Gmail Extension

Available in the Chrome Web Store, Conactually's extension lets users manage their contact databases within Gmail.  

Monetate and BazaarVoice Partner

Partnership enables companies to deliver product recommendations for post-holiday shopper engagement.

Merkle Releases Merkle Voice Active Listening (VAL) for Marketers

Merkle's new VAL product is a voice search discovery tool.

Zappix Expands Partnership with Radial

The new partnership brings Zappix's Visual IVR technology to more retail segments. (Featured on

Vonage Adds Social Messaging to Business Cloud

Vonage has integrated its Business Inbox feature with Facebook Messenger. (Featured on

Unisys Adds NICE inContact CXone to InteliServe

CXone becomes a key part of Unisys' omnichannel service desk solution. (Featured on