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October 22, 2018

CRM Featured Articles

Cloverpop Launches Decision Management Solution

The solution comprises a system of record, analytics capabilities, and AI.


The Multi-Generational Guide to CX

New research reveals how generations feel about important customer service issues facing businesses today, and what you can do to manage their expectations. (Featured on

Case Studies

ICS+ Streamlines Its Business with

The automated systems provider has broken down silos thanks to its Salesforce suite

Customer Experience

Paying Employees for Delivering Good CX Is a Bad Idea

Money can be a shortcut to accountability. Here's how to wean yourself off of monetary incentives

CRM Across the Wire

Oracle Launches Retail Insights Cloud

Oracle's Retail Insights Cloud service suite delivers descriptive, prescriptive, and predictive analytics to retailers.

Contact Center Software Market to Grow 14 Percent Per Year

Research firm MarketsandMarkets expects the global contact center software market to reach $38.6 billion by 2024. (Featured on

Clarabridge Announces Solution Updates

Clarabridge has added to the languages supported by its speech analytics solutions and made other enhancements across its platform.

J.D. Power and ClickFox Partner

J.D. Power's alliance with ClickFox will help companies identify cross-channel consumer interactions.

Verve Integrates with Yext for Multilocation Marketing

Verve's integration with Yext lets companies power multilocation mobile marketing campaigns with place data from Yext.

LivePerson Integrates with AdLingo

The integration between LivePerson and AdLingo allows companies to have one-to-oOne conversations with consumers inside display ads

Innovid Partners with Jivox for Advertising Solution

Innovid's and Jivox's integrated solution helps marketers optimization across channels and devices for video, social, display and other advertising formats.