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October 22, 2018
CRM Featured Articles
Cloverpop Launches Decision Management Solution
The solution comprises a system of record, analytics capabilities, and AI.
The Multi-Generational Guide to CX
New research reveals how generations feel about important customer service issues facing businesses today, and what you can do to manage their expectations. (Featured on SmartCustomerService.com.)
ICS+ Streamlines Its Business with Salesforce.com
The automated systems provider has broken down silos thanks to its Salesforce suite
Paying Employees for Delivering Good CX Is a Bad Idea
Money can be a shortcut to accountability. Here's how to wean yourself off of monetary incentives
CRM Across the Wire
Oracle Launches Retail Insights Cloud
Oracle's Retail Insights Cloud service suite delivers descriptive, prescriptive, and predictive analytics to retailers.
Contact Center Software Market to Grow 14 Percent Per Year
Research firm MarketsandMarkets expects the global contact center software market to reach $38.6 billion by 2024. (Featured on SmartCustomerService.com.)
Clarabridge Announces Solution Updates
Clarabridge has added to the languages supported by its speech analytics solutions and made other enhancements across its platform.
J.D. Power and ClickFox Partner
J.D. Power's alliance with ClickFox will help companies identify cross-channel consumer interactions.
Verve Integrates with Yext for Multilocation Marketing
Verve's integration with Yext lets companies power multilocation mobile marketing campaigns with place data from Yext.
LivePerson Integrates with AdLingo
The integration between LivePerson and AdLingo allows companies to have one-to-oOne conversations with consumers inside display ads
Innovid Partners with Jivox for Advertising Solution
Innovid's and Jivox's integrated solution helps marketers optimization across channels and devices for video, social, display and other advertising formats.