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September 19, 2018

CRM Featured Articles

Microsoft Launches AI and Mixed Reality Apps for Dynamics 365

Microsoft today introduced Dynamics 365 AI for Sales, Dynamics 365 AI for Market Insights, Dynamics 365 AI for Customer Service, Dynamics 365 Remote Assist, and Dynamics 365 Layout ahead of its Ignite conference next week.

InsideView Announces Contact Cleansing and Email Validation Features

The new features are part of the company's InsideView Refresh CRM data cleansing solution.


The Single Most Effective Sales Strategy: Word of Mouth

Getting referrals is the best way to close more deals, generate more value, and retain customers for longer. But don't take our word for it. Here's the data and science to back it up.

The Power of One in Contact Centers

In the contact center, one person can have a huge impact on customers and fellow employees, and we have the numbers to prove it. (Featured on


Mobile Ad Spending to Continue Gains

Video will be a major factor in mobile ad spending growth, Forrester Research finds

Scouting Report

Knowledge Management Is Poised to Keep Companies Informed and Efficient

Artificial intelligence, increases in self-service, and a younger workforce all point to a bigger role for KM solutions

CRM Across the Wire

Smiley Feedback Company HappyOrNot Releases Smiley Wall

Smiley Wall lets companies collect customer feedback in a smaller form factor.

CloudMinds Partners with Sprint to Bring AI to Retail

Cloud Pepper for Retail and Smart Retail Go-Box bring automation to in-store customer experiences.

Capgemini Partners with AWS

Capgemini launches strategic initiative with Amazon Web Services to accelerate enterprise digital transformation via cloud technologies.

DataFox Adds to Its Account Scoring Solution

DataFox's Account Scoring gets revamped with new visualizations and dynamic tiering.

INI Releases Form Studio IVR Surveying App

INI FormStudio simplifies self-service response collection with support for visual IVR, transcription engines, and speech-to-text. (Featured on