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September 19, 2018
CRM Featured Articles
Microsoft Launches AI and Mixed Reality Apps for Dynamics 365
Microsoft today introduced Dynamics 365 AI for Sales, Dynamics 365 AI for Market Insights, Dynamics 365 AI for Customer Service, Dynamics 365 Remote Assist, and Dynamics 365 Layout ahead of its Ignite conference next week.
InsideView Announces Contact Cleansing and Email Validation Features
The new features are part of the company's InsideView Refresh CRM data cleansing solution.
The Single Most Effective Sales Strategy: Word of Mouth
Getting referrals is the best way to close more deals, generate more value, and retain customers for longer. But don't take our word for it. Here's the data and science to back it up.
The Power of One in Contact Centers
In the contact center, one person can have a huge impact on customers and fellow employees, and we have the numbers to prove it. (Featured on SmartCustomerService.com.)
Mobile Ad Spending to Continue Gains
Video will be a major factor in mobile ad spending growth, Forrester Research finds
Knowledge Management Is Poised to Keep Companies Informed and Efficient
Artificial intelligence, increases in self-service, and a younger workforce all point to a bigger role for KM solutions
CRM Across the Wire
Smiley Feedback Company HappyOrNot Releases Smiley Wall
Smiley Wall lets companies collect customer feedback in a smaller form factor.
CloudMinds Partners with Sprint to Bring AI to Retail
Cloud Pepper for Retail and Smart Retail Go-Box bring automation to in-store customer experiences.
Capgemini Partners with AWS
Capgemini launches strategic initiative with Amazon Web Services to accelerate enterprise digital transformation via cloud technologies.
DataFox Adds to Its Account Scoring Solution
DataFox's Account Scoring gets revamped with new visualizations and dynamic tiering.
INI Releases Form Studio IVR Surveying App
INI FormStudio simplifies self-service response collection with support for visual IVR, transcription engines, and speech-to-text. (Featured on SmartCustomerService.com.)