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August 29, 2018

CRM Featured Articles

Why Your CRM Strategy Should Dictate Your Data Strategy (Video)

Diolachan Consulting founder Edward Garry explains why CRM strategy comes first in this clip from CRM evolution 2018.

Magazine Features

The CRM Market Leaders Awards: The Best CRM Software and Solutions

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market


Innovative AI Will Deliver Great Service

AI is not going to take over the world, but it will improve worker productivity in the next few years. (Featured on

CRM Across the Wire

SMG Launches POS Survey Technology

SMG's smart survey technology helps retailers collect feedback right at the point of sale.

Usabilla Partners with ConversionXL

The alliance between Usabilla and ConversionXL will offer customers digital marketing and conversion optimization services fueled by voice of the customer technology.

NICE inContact Launches CXone Summer 2018 Release

CXone's latest version features new embedded analytics and omnichannel social capabilities. (Featured on

Outreach Unveils Updated Outreach Voice Suite

New Outreach Voice introduces text messaging, conversation intelligence integration, simplified pricing and back-to-back sequence steps.

Giant Otter Launches EXPRESS Conversational AI Builder

EXPRESS is an end-to-end platform for turning customer dialog transcripts into artificial intelligence.