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August 29, 2018
CRM Featured Articles
Why Your CRM Strategy Should Dictate Your Data Strategy (Video)
Diolachan Consulting founder Edward Garry explains why CRM strategy comes first in this clip from CRM evolution 2018.
The CRM Market Leaders Awards: The Best CRM Software and Solutions
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
Innovative AI Will Deliver Great Service
AI is not going to take over the world, but it will improve worker productivity in the next few years. (Featured on SmartCustomerService.com.)
CRM Across the Wire
SMG Launches POS Survey Technology
SMG's smart survey technology helps retailers collect feedback right at the point of sale.
Usabilla Partners with ConversionXL
The alliance between Usabilla and ConversionXL will offer customers digital marketing and conversion optimization services fueled by voice of the customer technology.
NICE inContact Launches CXone Summer 2018 Release
CXone's latest version features new embedded analytics and omnichannel social capabilities. (Featured on SmartCustomerService.com.)
Outreach Unveils Updated Outreach Voice Suite
New Outreach Voice introduces text messaging, conversation intelligence integration, simplified pricing and back-to-back sequence steps.
Giant Otter Launches EXPRESS Conversational AI Builder
EXPRESS is an end-to-end platform for turning customer dialog transcripts into artificial intelligence.