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August 20, 2018

CRM Featured Articles

LinkedIn Sales Solutions Launches Deals

The new feature aims to give reps and managers a better way to understand and manage sales pipeline data.

TeamSupport Adds IBM Watson Sentiment Analysis to Its Customer Distress Index

The addition aims to help support teams uncover sentiment data to better understand their customer relationships.


6 Ways Smart Routing Can Build Lifelong Loyalty

Localized routing of customer service queries can create more personalized and meaningful customer experiences. (Featured on

What Start-Ups Can Teach Enterprises About the Customer Life Cycle

Enterprise marketers need a serious wake-up call on the need to create transactional and triggered email experiences that realize the full revenue potential of their most important customers—those they've already won.

Case Studies

Silicon Labs Gets More Nimble with Adobe Experience Manager

Flexibility and increased customer insight are among the benefits

CRM Across the Wire

Gracenote Launches Mobile Video Analytics Solution

Gracenote's Mobile Video Analytics offers insight into how mobile streaming video performance impacts subscriber engagement and retention.

Mindmatrix Launches MSP-IT Marketing and Sales Content Packages

The content packages help IT marketing teams with content creation.

ActiveCampaign Extends Its WooCommerce Integration

ActiveCampaign has launched an abandoned cart plugin for WooCommerce users to improve conversion rates.

IDC Predicts Strong Growth for Big Data and Business Analytics

Worldwide revenue for big data and business analytics solutions is forecast to reach $260 billion in 2022, up from $166 billion today.

CallRail Launches Cost-Per-Lead Solution

New feature aims to help marketers with attribution. Launches Neural Insights's Neural Insights uses artificial intelligence to find the accounts that sales reps aren't contacting.