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August 13, 2018
CRM Featured Articles
Engagio Announces ABM Smart Tools
The suite of account-based marketing features enables marketers to increase engagement and improve target account health across multiple account funnels.
How Amazon Connect's Open Platform Integrates with CRMs (Video)
Pasquale DeMaio, General Manager, Amazon Connect, AWS, explains how Amazon Connect works with both off-the-shelf and custom CRM systems in this clip from his keynote at CRM evolution 2018.
Six Ways to Get from CX Thought Leadership to CX Performance Leadership
Action leadership is the missing middle between just thinking about customer experience and leading on performance. (Featured on SmartCustomerService.com.)
E-commerce Communities Alter Companies’ Go-to-Market Strategies
CMO Council urges adoption of the 4Ps of marketing: precision, personalization, persuasion, and perfection
CRM Across the Wire
Fision Merges with Continuity Logic
The merger of Fision and Continuity Logic will yield a cloud platform for business processes, from digital asset management and agile marketing to business continuity and risk management.
Merkle and Cardinal Path Partner to Deliver Google Analytics 360
Cardinal Path is bringing Google Analytics 360 to Merkle's marketing clients.
Shift4 Payments and Venuetize Partner to Add Secure Payment Functionality to Mobile Event Platform
The integrated mobile solution allows for a personalized and secure entertainment experience.
Cloudbakers Launches Instant CSAT Solution Using Google Cloud Platform
Instant CSAT allows organizations to gauge customer satisfaction instantly and non-intrusively. (Featured on SmartCustomerService.com.)
Conduit Global Launches CX100 Cloud Contact Center Suite
CX100 blends technologies from Avaya and Bright Pattern. (Featured on SmartCustomerService.com.)
DotCMS Launches Version 5.0
DotCMS 5.0 gives marketing and business teams more autonomy to create digital experiences.