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August 01, 2018
CRM Featured Articles
The Case for Account-Based Marketing (Video)
IntelliPhi CEO Anand Thaker explains the value of integrated account-based marketing (ABM) for B2B operations in this clip from CRM evolution 2018.
Dish Customer Service Is Coming to iMessage
Paid television provider Dish is now inviting customers to message the company via the Apple app. (Featured on SmartCustomerService.com.)
Tips for Doing Field Service Right
Field service work can be a differentiator, if done properly with the customer in mind. (Featured on SmartCustomerService.com.)
Reputation.com Polishes a Property Manager’s Rep
For Garden Communities, managing online reviews is now a walk in the park
CRM Across the Wire
SAS Adds AI to Analytics in Viya Release
Latest release of SAS Viya adds layers of interpretability and transparency with artificial intelligence.
Swrve Releases Version 3.0 of Its Marketing Platform
Swrve 3.0 helps marketers communicate with customers across mobile, web, email, and TV apps.
Gupshup Integrates Marketing Messaging with WhatsApp
Through its integration with WhatsApp, Gupshup is bringing interactive messaging to its Smart messaging platform.
Cheetah Digital Acquires Stellar Loyalty
The acquisition of Stellar Loyalty expands Cheetah Digital's portfolio of customer engagement and loyalty solutions for B2C marketers.
Cision Acquires ShareIQ Visual Recognition Technology
ShareIQ will become part of Cision's Communications Cloud.