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July 30, 2018
CRM Featured Articles
LinkedIn Redesigns Campaign Manager’s Reporting Experience
The update aims to make it easier for marketers to manage their campaigns.
Zendesk and Ada Announce Chatbot Integration
By bridging the gap between AI and human agents, the integration aims to improve the customer service experience for customers and agents alike. (Featured on SmartCustomerService.com.)
Google Releases Contact Center AI
Google Cloud's Contact Center AI combines multiple artificial intelligence products to help companies improve the customer service experience and the productivity of their contact centers. (Featured on SmartCustomerService.com.)
Why Customer Experience is Now Your Biggest Brand Differentiator (Video)
SMB cofounder and partner Laurie McCabe explains how customer service and the customer experiences businesses create have become the defining features of their brands in this clip from CRM experience 2018.
Leveraging Digital Engagement to Modernize the Customer Experience
Companies can't afford to limit customers any more in this age of digital empowerment. (Featured on SmartCustomerService.com.)
Real Estate Agency Is Sold on Contactually
Engel & Voelkers improves customer follow-through with the CRM platform
CRM Across the Wire
Bidalgo Launches Creative AI to Help with Ad Creation
Bidalgo brings artificial intelligence, machine learning, and video and image recognition to digital ad creative with Creative AI.
Infusionsoft Launches Invoicing Feature
Infusionsoft Invoices helps small businesses get paid faster.
Five9 Expands Partnership with Fuze
The partnership between Five9 and Fuze combines contact center and unified communications functionality.
Melissa Launches Listware Desktop Open-Source Data Quality Program
Listware Desktop is an open-source data cleansing tool that's freely available to anyone.
Accenture and Google Cloud Launch Accenture Google Cloud Business Group
Accenture Google Cloud Business Group will help develop intelligent business solutions and transform customer experiences.
EverString Releases FIRE to Help Sales and Marketing Find the Right Accounts
EverString's new FIRE go-to-market strategy pinpoints buyers to accelerate sales cycles.
Cleverbridge Launches Performance Marketing Platform
Cleverbridge's Performance Marketing Platform combines Partnerize's partner marketing solution with cleverbridge's strategic marketing, campaign execution, and creative services.