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July 11, 2018
CRM Featured Articles
VIDEO: How Can Businesses Adapt to Meet Future Customer Service Challenges?
Prophet Principal Analyst Brian Solis discusses emerging customer service challenges in this clip from his keynote at CRM evolution 2018.
VIDEO: How Clearly Do You Know Your Customer?
ISM, Inc. President Barton Goldenberg explains the importance of having a clear understanding of who your customer is to effective CRM in this clip from CRM evolution 2018.
Make Your Contact Center Like a Broadway Play
Examine the scenography of your contact center before putting on the daily customer service performance. (Featured on SmartCustomerService.com.)
10 Tips for More Productive Sales Calls
Here are some proven tips for making your sales pitches more productive, according to the social dynamics of sales.
Contact Center Management Is Both an Art and a Science
A lot of skill is required, but even the most talented manager has to rely on data
CRM Across the Wire
Miller Heiman Group Launches Scout Sales Analytics Platform
Miller Heiman Group's Scout is linked to a major update to its Strategic Selling methodology.
BirdEye Launches Mobile Webchat and Messenger
Local businesses can now chat with their website visitors anytime, from anywhere.
Forrester Acquires FeedbackNow and GlimpzIt
The FeedbackNow and GlimpzIt acquisitions build Forrester's real-time customer experience capability.
AnswerNet Acquires Synergy Solutions
The acquisition fuels AnswerNet's growth in customer engagement and contact center solutions. (Featured on SmartCustomerService.com.)
Good Leads Launches Market Landscape Briefing and Vertical Validation Services
Outsourced business development services from Good Leads help companies uncover market opportunities in any economy.