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July 11, 2018

CRM Featured Articles

VIDEO: How Can Businesses Adapt to Meet Future Customer Service Challenges?

Prophet Principal Analyst Brian Solis discusses emerging customer service challenges in this clip from his keynote at CRM evolution 2018.

VIDEO: How Clearly Do You Know Your Customer?

ISM, Inc. President Barton Goldenberg explains the importance of having a clear understanding of who your customer is to effective CRM in this clip from CRM evolution 2018.


Make Your Contact Center Like a Broadway Play

Examine the scenography of your contact center before putting on the daily customer service performance. (Featured on

10 Tips for More Productive Sales Calls

Here are some proven tips for making your sales pitches more productive, according to the social dynamics of sales.

Reality Check

Contact Center Management Is Both an Art and a Science

A lot of skill is required, but even the most talented manager has to rely on data

CRM Across the Wire

Miller Heiman Group Launches Scout Sales Analytics Platform

Miller Heiman Group's Scout is linked to a major update to its Strategic Selling methodology.

BirdEye Launches Mobile Webchat and Messenger

Local businesses can now chat with their website visitors anytime, from anywhere.

Forrester Acquires FeedbackNow and GlimpzIt

The FeedbackNow and GlimpzIt acquisitions build Forrester's real-time customer experience capability.

AnswerNet Acquires Synergy Solutions

The acquisition fuels AnswerNet's growth in customer engagement and contact center solutions. (Featured on

Good Leads Launches Market Landscape Briefing and Vertical Validation Services

Outsourced business development services from Good Leads help companies uncover market opportunities in any economy.