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May 23, 2018

CRM Featured Articles

Zendesk Debuts Omnichannel Customer Experience Suite

Zendesk bundled its existing customer support solutions under one omnichannel umbrella, combining its Support, Guide, Chat and Talk tools into the Zendesk Suite. (Featured on

Adobe to Acquire Magento Commerce

The acquisition brings Magento's Commerce Cloud to Adobe Experience Cloud.


A Private Moment: Consumer Angst over Personal Data

As consumers work to take back control of the data companies have on them, businesses need to step up as well. (Featured on


Court Strikes Down TCPA Expansions

Appeals court decision overturns the FCC's new definition of autodialers

Required Reading: Businesses Should Ask Would You Do That to Your Mother?

Company leaders need to focus on what it takes to make Mom proud, and do likewise.

CRM Across the Wire

CallShaper Partners with The Blacklist Alliance to Combat TCPA Lawsuits

CallShaper is taking steps to protect its clients from frivolous and unwarranted Telephone Consumer Protection Act lawsuits.

Cloudinary Partners with Magento Commerce

The partnership will allow online retailers to enhance their sites with images and videos.

Aspect Launches CXP 18

Aspect Software has added omnichannel chatbot developer features and a PCI II-compliant, secure IVR in Aspect CXP 18. (Featured on

Interactions Adds Omnichannel Intelligent Virtual Assistant Capabilities

Interactions' enhanced IVA platform delivers personalization, persistence, context, and more channel offerings. (Featured on

CSI Launches Oracle Service Cloud Connector

The enhanced CSI Virtual Observer provides workforce optimization functionality within Oracle Service Cloud. (Featured on

MPP Global Updates eSuite SDK

The new 'Darwin' version allows companies to offer expanded subscription options.