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May 23, 2018
CRM Featured Articles
Zendesk Debuts Omnichannel Customer Experience Suite
Zendesk bundled its existing customer support solutions under one omnichannel umbrella, combining its Support, Guide, Chat and Talk tools into the Zendesk Suite. (Featured on SmartCustomerService.com.)
Adobe to Acquire Magento Commerce
The acquisition brings Magento's Commerce Cloud to Adobe Experience Cloud.
A Private Moment: Consumer Angst over Personal Data
As consumers work to take back control of the data companies have on them, businesses need to step up as well. (Featured on SmartCustomerService.com.)
Court Strikes Down TCPA Expansions
Appeals court decision overturns the FCC's new definition of autodialers
Required Reading: Businesses Should Ask Would You Do That to Your Mother?
Company leaders need to focus on what it takes to make Mom proud, and do likewise.
CRM Across the Wire
CallShaper Partners with The Blacklist Alliance to Combat TCPA Lawsuits
CallShaper is taking steps to protect its clients from frivolous and unwarranted Telephone Consumer Protection Act lawsuits.
Cloudinary Partners with Magento Commerce
The partnership will allow online retailers to enhance their sites with images and videos.
Aspect Launches CXP 18
Aspect Software has added omnichannel chatbot developer features and a PCI II-compliant, secure IVR in Aspect CXP 18. (Featured on SmartCustomerService.com.)
Interactions Adds Omnichannel Intelligent Virtual Assistant Capabilities
Interactions' enhanced IVA platform delivers personalization, persistence, context, and more channel offerings. (Featured on SMartCustomerService.com.)
CSI Launches Oracle Service Cloud Connector
The enhanced CSI Virtual Observer provides workforce optimization functionality within Oracle Service Cloud. (Featured on SmartCustomerService.com.)
MPP Global Updates eSuite SDK
The new 'Darwin' version allows companies to offer expanded subscription options.