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May 16, 2018

CRM Featured Articles

Five9 Launches Spring Release 2018

Enhancements in Five9's Spring 2018 release include new uses of artificial intelligence for routing and workflows. (Featured on


Who Do You Want Taking Care of Your Mom?

The patient was someone's mother--MINE! (Featured on

Who Are the Best Targets of Loyalty Programs? Truly Loyal Customers

Highly satisfied customers are the ones who come back because they want to—not because you pay them. They should be your focus.

CRM Across the Wire

IXACT Contact Integrates with FiveStreet

Leads captured by FiveStreet can now automactly flow into IXACT Contact.

SAP Launches Customer Data Cloud

SAP brings together SAP Customer Identity, SAP Customer Consent, and SAP Customer Profile solutions into one cloud platform.

NICE Releases Adaptive Workforce Optimization 2.0

NICE's cloud-native AWFO 2.0 includes targeted coaching, personas, and e-learning. (Featured on

Influ2 Launches Person-Based Advertising Platform

Influ2's PBM platform generates and sends personalized advertising for B2B companies.

Captivate and Dstillery Partner to Bring Targeting to Digital-Out-of-Home

Audience technology drills down location data and browsing behavior and enhances targeting and measurement capabilities.

Enacomm Partners with FedFis on Banking Customer Solution

Enacomm blends its view of customer service channel usage with FedFis' industry data.