CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 16, 2018
CRM Featured Articles
Five9 Launches Spring Release 2018
Enhancements in Five9's Spring 2018 release include new uses of artificial intelligence for routing and workflows. (Featured on SmartCustomerService.com.)
Who Do You Want Taking Care of Your Mom?
The patient was someone's mother--MINE! (Featured on SmartCustomerService.com.)
Who Are the Best Targets of Loyalty Programs? Truly Loyal Customers
Highly satisfied customers are the ones who come back because they want to—not because you pay them. They should be your focus.
CRM Across the Wire
IXACT Contact Integrates with FiveStreet
Leads captured by FiveStreet can now automactly flow into IXACT Contact.
SAP Launches Customer Data Cloud
SAP brings together SAP Customer Identity, SAP Customer Consent, and SAP Customer Profile solutions into one cloud platform.
NICE Releases Adaptive Workforce Optimization 2.0
NICE's cloud-native AWFO 2.0 includes targeted coaching, personas, and e-learning. (Featured on SmartCustomerService.com.)
Influ2 Launches Person-Based Advertising Platform
Influ2's PBM platform generates and sends personalized advertising for B2B companies.
Captivate and Dstillery Partner to Bring Targeting to Digital-Out-of-Home
Audience technology drills down location data and browsing behavior and enhances targeting and measurement capabilities.
Enacomm Partners with FedFis on Banking Customer Solution
Enacomm blends its view of customer service channel usage with FedFis' industry data.