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April 30, 2018

CRM Featured Articles

Sprinklr Announces Intuition

The set of artificial intelligence capabilities aims to help companies better manage their digital interactions.


After Facebook Sunsets M, Companies Wonder Whether to Chatbot

Companies need to learn from Facebook and look beyond the chatbot. (Featured on


Companies Face a Consumer Trust Crisis

As identity fraud hits an all-time high, the burden is shifting to companies to protect customer data

CRM Across the Wire

Thinfilm Releases CNECT 2.0

Mobile Marketers to benefit from upgraded user experience, an enhanced digital experience builder, and expanded analytics for near-field communications campaigns.

TokBox Extends Video Chat, Integrates with Zendesk

Integration allows for escalation from a text chat to a video chat. (Featured on

NICE to Acquire Mattersight

NICE will integrate Mattersight's cloud-based contact center analytics with its NICE Nexidia technology. (Featured on

Noble Systems Introduces Conversations Analytics

Noble adds native speech analytics to its contact center offerings. (Featured on

ReachForce Introduces SmartSuite Data Management Solution

SmartSuite allows marketing and sales teams to build a foundation of quality data.

Conversica Brings Conversational AI to Microsoft Dynamics 365

Conversica's conversational sales assistant has been integrated with Microsoft Dynamics 365.

Xactly Tool Helps Companies Keep Sales Reps

New predictive intelligence capabilities from Xactly Insights help identify potential sales rep attrition.