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April 30, 2018
CRM Featured Articles
Sprinklr Announces Intuition
The set of artificial intelligence capabilities aims to help companies better manage their digital interactions.
After Facebook Sunsets M, Companies Wonder Whether to Chatbot
Companies need to learn from Facebook and look beyond the chatbot. (Featured on SmartCustomerService.com.)
Companies Face a Consumer Trust Crisis
As identity fraud hits an all-time high, the burden is shifting to companies to protect customer data
CRM Across the Wire
Thinfilm Releases CNECT 2.0
Mobile Marketers to benefit from upgraded user experience, an enhanced digital experience builder, and expanded analytics for near-field communications campaigns.
TokBox Extends Video Chat, Integrates with Zendesk
Integration allows for escalation from a text chat to a video chat. (Featured on SmartCustomerService.com.)
NICE to Acquire Mattersight
NICE will integrate Mattersight's cloud-based contact center analytics with its NICE Nexidia technology. (Featured on SmartCustomerService.com.)
Noble Systems Introduces Conversations Analytics
Noble adds native speech analytics to its contact center offerings. (Featured on SmartCustomerService.com.)
ReachForce Introduces SmartSuite Data Management Solution
SmartSuite allows marketing and sales teams to build a foundation of quality data.
Conversica Brings Conversational AI to Microsoft Dynamics 365
Conversica's conversational sales assistant has been integrated with Microsoft Dynamics 365.
Xactly Tool Helps Companies Keep Sales Reps
New predictive intelligence capabilities from Xactly Insights help identify potential sales rep attrition.