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April 11, 2018

CRM Featured Articles

[24]’s Customer Service Data Breach Compromised Delta, Sears, and Kmart Customers

Due to [24]'s security breach last fall, hundreds of thousands of users' data may have been compromised, and the vendor hasn't confirmed or denied whether other companies have been affected as well. (Featured on

Magazine Features

The 2018 CRM Service Elite Customers

Our 15th annual recognition of innovation and success in customer service


Empathy Must Be the New Norm in Contact Centers

Customers are more likely to remember how you made them feel than what you said or did. (Featured on

CRM Across the Wire

TCN Integrates with CallMiner

TCN enhances its cloud-based contact center platform with CallMiner speech analytics.

Point N Time Partners With Leading Edge Coaching

Point N Time Software and Leading Edge Coaching announce a strategic partnership for managing complex key accounts.

Gainsight Introduces a Partner Ecosystem for Customer Success

Gainsight's partner ecosystem creates a platform of record for chief customer officers.

Pegasystems Launches GDPR Accelerator

Pega GDPR Accelerator empowers organizations to close gaps in GDPR risk readiness.

The Next Step

The CRM Adoption Paradox

CRM systems are stronger and more packed with features than ever, but users aren't always rushing to use them. Here's how one firm changed that