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April 11, 2018
CRM Featured Articles
7.ai’s Customer Service Data Breach Compromised Delta, Sears, and Kmart Customers
Due to 7.ai's security breach last fall, hundreds of thousands of users' data may have been compromised, and the vendor hasn't confirmed or denied whether other companies have been affected as well. (Featured on SmartCustomerService.com.)
The 2018 CRM Service Elite Customers
Our 15th annual recognition of innovation and success in customer service
Empathy Must Be the New Norm in Contact Centers
Customers are more likely to remember how you made them feel than what you said or did. (Featured on SmartCustomerService.com.)
CRM Across the Wire
TCN Integrates with CallMiner
TCN enhances its cloud-based contact center platform with CallMiner speech analytics.
Point N Time Partners With Leading Edge Coaching
Point N Time Software and Leading Edge Coaching announce a strategic partnership for managing complex key accounts.
Gainsight Introduces a Partner Ecosystem for Customer Success
Gainsight's partner ecosystem creates a platform of record for chief customer officers.
Pegasystems Launches GDPR Accelerator
Pega GDPR Accelerator empowers organizations to close gaps in GDPR risk readiness.
The Next Step
The CRM Adoption Paradox
CRM systems are stronger and more packed with features than ever, but users aren't always rushing to use them. Here's how one firm changed that