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April 09, 2018

CRM Featured Articles

Datanyze Launches Account Intelligence Dashboard

Dashboard allows sales professionals to track significant events across a curated list of targeted accounts.

Magazine Features

The 2018 CRM Service Rising Stars

Our 15th annual recognition of innovation and success in customer service


3 Ways Amazon Has Raised the Bar on Customer Experience

Customers across industries now expect a better overall experience thanks to Amazon, and here are a few ways your business can follow their lead.

Growing Millennial Workforce? Time to Implement an Omnichannel Contact Center Platform

Omnichannel contact center platforms are the key to keeping Millennial contact center agents happy and engaged. (Featured on

Customer Experience

There’s a Consumer Trust Crisis, and Smart Firms Will Shape CX to Address It

Being transparent and offering authentic experiences can help companies break through the murk.

CRM Across the Wire

Wayin Launches Social Stories and Enhanced Content Displays

Wayin Social Stories and Enhanced Content Displays extend the value of paid media on social platforms.

Lionbridge Embraces Amazon Translate

Lionbridge has added Amazon Translate to its localization enablement platform.

Inbenta Releases APIs and SDKs for Enterprise Chatbot

Companies can now access chatbot features like transactional intelligence, context awareness, and seamless escalation via Inbenta's new APIs and SDKs. (Featured on

Inkit Integrates with Sailthru

Inkit has integrated its direct mail automation platform with Sailthru.

TripleLift Launches ContentDial

ContentDial enables companies to manage branded content at scale powered by programmatic.

Zendesk Launches Guide Enterprise

Guide Enterprise is designed to help large companies identify gaps in self-service content. (Featured on