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April 09, 2018
CRM Featured Articles
Datanyze Launches Account Intelligence Dashboard
Dashboard allows sales professionals to track significant events across a curated list of targeted accounts.
The 2018 CRM Service Rising Stars
Our 15th annual recognition of innovation and success in customer service
3 Ways Amazon Has Raised the Bar on Customer Experience
Customers across industries now expect a better overall experience thanks to Amazon, and here are a few ways your business can follow their lead.
Growing Millennial Workforce? Time to Implement an Omnichannel Contact Center Platform
Omnichannel contact center platforms are the key to keeping Millennial contact center agents happy and engaged. (Featured on SmartCustomerService.com.)
There’s a Consumer Trust Crisis, and Smart Firms Will Shape CX to Address It
Being transparent and offering authentic experiences can help companies break through the murk.
CRM Across the Wire
Wayin Launches Social Stories and Enhanced Content Displays
Wayin Social Stories and Enhanced Content Displays extend the value of paid media on social platforms.
Lionbridge Embraces Amazon Translate
Lionbridge has added Amazon Translate to its localization enablement platform.
Inbenta Releases APIs and SDKs for Enterprise Chatbot
Companies can now access chatbot features like transactional intelligence, context awareness, and seamless escalation via Inbenta's new APIs and SDKs. (Featured on SmartCustomerService.com.)
Inkit Integrates with Sailthru
Inkit has integrated its direct mail automation platform with Sailthru.
TripleLift Launches ContentDial
ContentDial enables companies to manage branded content at scale powered by programmatic.
Zendesk Launches Guide Enterprise
Guide Enterprise is designed to help large companies identify gaps in self-service content. (Featured on SmartCustomerService.com.)