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April 04, 2018
CRM Featured Articles
Salesforce.com Unveils New Cloud Integration and CRM Solutions
Salesforce.com has unveiled Integration Cloud, a solution that promises to more efficiently bring together systems, devices, and various data sources, and Lightning Flow, which aims to eliminate much of the friction associated with process automation. (Featured on SmartCustomerService.com.)
The 2018 CRM Service Leaders: The Top Customer Service & Call Center Software and Solutions
Our picks for the top customer service and call center solutions. The 15th annual CRM Service Awards recognizes the leading companies in customer service.
WFO Solutions Must Be Rebuilt From the Ground Up
A truly multitenant architecture—supporting cloud, on-premises, and hybrid solutions—is becoming a necessity.
CRM Across the Wire
LeanData Adds Territory Management
LeanData's Territory Management features automates sales lead matching and routing.
Kasasa Integrates with MicroStrategy 10
Kasasa has added MicroStrategy 10 to its Insight business intelligence platform.
Argo Translation Launches CMS Connect Plugin
Argo's CMS Connect Plugin helps companies translate from their content management systems.
Cloudwords Partners with Vidyard
The partnership will help businesses translate and localize video content for global audiences.
Technology Advisors Acquires Accel's Infor CRM Customer Base
CRM consulting firm Technology Advisors will now support Infor CRM users.
4INFO Partners with Commerce Signals
The partnership will connect advertisers with store-level sales data in near-real time.