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April 04, 2018

CRM Featured Articles

Salesforce.com Unveils New Cloud Integration and CRM Solutions

Salesforce.com has unveiled Integration Cloud, a solution that promises to more efficiently bring together systems, devices, and various data sources, and Lightning Flow, which aims to eliminate much of the friction associated with process automation. (Featured on SmartCustomerService.com.)

Magazine Features

The 2018 CRM Service Leaders

Our 15th annual recognition of innovation and success in customer service

Reality Check

WFO Solutions Must Be Rebuilt From the Ground Up

A truly multitenant architecture—supporting cloud, on-premises, and hybrid solutions—is becoming a necessity.

CRM Across the Wire

LeanData Adds Territory Management

LeanData's Territory Management features automates sales lead matching and routing.

Kasasa Integrates with MicroStrategy 10

Kasasa has added MicroStrategy 10 to its Insight business intelligence platform.

Argo Translation Launches CMS Connect Plugin

Argo's CMS Connect Plugin helps companies translate from their content management systems.

Cloudwords Partners with Vidyard

The partnership will help businesses translate and localize video content for global audiences.

Technology Advisors Acquires Accel's Infor CRM Customer Base

CRM consulting firm Technology Advisors will now support Infor CRM users.

4INFO Partners with Commerce Signals

The partnership will connect advertisers with store-level sales data in near-real time.