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April 02, 2018
CRM Featured Articles
Apple Adds Business Chat in iOS 11.3
Business Chat, which allows customers and businesses to communicate through Messages, launched in beta today as part of the iOS 11.3 release.
Adobe Summit 2018: Companies Should Make Experience Their Business
At its digital marketing conference, Adobe unveiled innovations across its offerings aimed at helping clients achieve that goal.
RPA and Chatbots – The Future of Customer Self-Service
Chatbots, combined with robotic process automation, can support more complex customer requests more quickly. (Featured on SmartCustomerService.com.)
Because We Thought You Should Know
To keep customers coming back, businesses today need to know as much as they can about them
CRM Across the Wire
Chatbots Have Huge Marketing Potential, Report Finds
The sheer volume of messaging app users provides unlimited potential for chatbots, finds Strategy Analytics.
Calabrio Enhances Calabrio ONE with Sentiment Analysis
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
Conversocial Integrates WeChat Messaging
Conversocial now supports WeChat as a customer interaction channel. (Featured on SmartCustomerService.com.)
LinkedIn Builds on B2B Video Capability
Marketers can leverage video for Sponsored Content and Company Pages.
Vidyard Issues Spring 18 Update
New capabilities help marketing, sales, and customer support teams deliver a wide range of personalized customer experiences via video.
SnapLogic Integrates with Adobe Cloud Platform
Intelligent connectors from SnapLogic bring all marketing data together in Adobe Cloud Platform.