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March 28, 2018
Messaging Bots Impact on the Contact Center
Artificial intelligence's infusion into marketing and customer service is enabling more conversational interactions. (Featured on SmartCustomerService.com.)
Required Reading: Get to Aha! About Your Company’s Identity
Knowing who you are as a company is the foundation of success
CRM Across the Wire
Freshworks Adds Web Forms to Freshsales
Web Forms for Freshsales enable sales teams to create, customize, and deploy web forms on websites and start collecting lead information instantly.
Swiftpage Launches Act! Premium Plus
Swiftpage's Act! Premium Plus lets SMBs adapt their CRM systems to meet their unique needs.
DialogTech Deepens Integration with Adobe Experience Cloud
New and enhanced integrations with Adobe Analytics Cloud and Adobe Marketing Cloud enable digital marketers to use call analytics to personalize customer experiences.
ContentSquare Integrates with Adobe Analytics Cloud
The integration will unlock enhanced revenue attribution to customers' investments in UX and in-page content.
Zoho Revamps Creator
In Creator 5, Zoho has added mobile app creation.
Wipro and Adobe Expand Partnership
Wipro has added Adobe XD to its Digital Experience Platform (DXP).
Impartner Launches Spring 18 Release
Impartner's Spring 18 release helps make content management a self-service solution.