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March 28, 2018


Messaging Bots Impact on the Contact Center

Artificial intelligence's infusion into marketing and customer service is enabling more conversational interactions. (Featured on


Required Reading: Get to Aha! About Your Company’s Identity

Knowing who you are as a company is the foundation of success

CRM Across the Wire

Freshworks Adds Web Forms to Freshsales

Web Forms for Freshsales enable sales teams to create, customize, and deploy web forms on websites and start collecting lead information instantly.

Swiftpage Launches Act! Premium Plus

Swiftpage's Act! Premium Plus lets SMBs adapt their CRM systems to meet their unique needs.

DialogTech Deepens Integration with Adobe Experience Cloud

New and enhanced integrations with Adobe Analytics Cloud and Adobe Marketing Cloud enable digital marketers to use call analytics to personalize customer experiences.

ContentSquare Integrates with Adobe Analytics Cloud

The integration will unlock enhanced revenue attribution to customers' investments in UX and in-page content.

Zoho Revamps Creator

In Creator 5, Zoho has added mobile app creation.

Wipro and Adobe Expand Partnership

Wipro has added Adobe XD to its Digital Experience Platform (DXP).

Impartner Launches Spring 18 Release

Impartner's Spring 18 release helps make content management a self-service solution.