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March 21, 2018


Unified Commerce Transcends Omnichannel Experiences

Retailers need to reevaluate the experiences they deliver to consumers across all touchpoints. (Featured on


Retailers Must Become More Customer-Centric

Boston Retail Partners challenges companies to meet the expectations of the omnichannel world

Customer Experience

How Artificial Intelligence Can Help Transform Customer Engagement and Sales

By analyzing sentiment and contextualizing data, AI can help marketing, sales, and customer support

CRM Across the Wire

Optimove Adds Mobile Messaging

Optimove now allows companies to send pop-up, in-app, and push notifications.

Clarabridge Updates CX Social and CX Analytics

Clarabridge enhancements help companies detect and prevent customer churn and communicate across all platforms.

Vidyard Launches GoVideo for Zendesk

Vidyard GoVideo for Zendesk lets customer support agents capture and share personal video messages directly within Zendesk.

Convergys Launches ConvergysCX

ConvergysCX is a cloud-based voice of the customer solution.

TeleSign SMS Integrates with Microsoft Dynamics 365 for Marketing

TeleSign app allows marketers to manage SMS-based marketing campaigns, alerts, reminders, and notifications.

Accent Launches CRM Supercharger

CRM Supercharger extends sales enablement with guided selling and sales performance capabilities.

Monetate Launches Intelligent Recommendations

Intelligent Recommendations serves up product recommendations with a real-time, omnichannel approach