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March 21, 2018
Unified Commerce Transcends Omnichannel Experiences
Retailers need to reevaluate the experiences they deliver to consumers across all touchpoints. (Featured on SmartCustomerService.com.)
Retailers Must Become More Customer-Centric
Boston Retail Partners challenges companies to meet the expectations of the omnichannel world
How Artificial Intelligence Can Help Transform Customer Engagement and Sales
By analyzing sentiment and contextualizing data, AI can help marketing, sales, and customer support
CRM Across the Wire
Optimove Adds Mobile Messaging
Optimove now allows companies to send pop-up, in-app, and push notifications.
Clarabridge Updates CX Social and CX Analytics
Clarabridge enhancements help companies detect and prevent customer churn and communicate across all platforms.
Vidyard Launches GoVideo for Zendesk
Vidyard GoVideo for Zendesk lets customer support agents capture and share personal video messages directly within Zendesk.
Convergys Launches ConvergysCX
ConvergysCX is a cloud-based voice of the customer solution.
TeleSign SMS Integrates with Microsoft Dynamics 365 for Marketing
TeleSign app allows marketers to manage SMS-based marketing campaigns, alerts, reminders, and notifications.
Accent Launches CRM Supercharger
CRM Supercharger extends sales enablement with guided selling and sales performance capabilities.
Monetate Launches Intelligent Recommendations
Intelligent Recommendations serves up product recommendations with a real-time, omnichannel approach