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March 19, 2018
In Today's Contact Centers, Knowledge Is Power
It's time contact centers got omnichannel and used analytics to keep track of all the ways customers can communicate with them. (Featured on SmartCustomerService.com.)
7 Trends That Are Transforming Sales and Marketing
Personalization and new technologies continue to reshape the business landscape. Here are the emerging sales and marketing trends that can help you stay ahead of the competition.
Marketing Budget Growth Stalls
After three years of increases, marketing leaders are now under pressure to show results
The Tipping Point
‘Chatbot Hell’ Can’t Become a Thing
Let's not re-create the bad customer experience known as ‘IVR hell' with chatbots. Please.
CRM Across the Wire
Reputation.com Launches Social Suite
Social Suite unifies social media management, online reviews and customer surveys in a single platform.
CallMiner Updates Eureka Analytics Engine
CallMiner Eureka update combines real-time and after-call analytics at 10 times the previous capacity. (Featured on SmartCustomerService.com.)
NewVoiceMedia Drops Spring '18 Release
NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release. (Featured on SmartCustomerService.com.)
Lexalytics Builds Support for Emoji 11.0
Lexalytics' text analytics solutions can now make sense of the new emojis that are due for release in June.
Datorama Introduces LiteConnect for Marketing Data Visualization and Insights
Datorama LiteConnect translates marketing data into dashboards and analyzes it.
Genesys Integrates with Salesforce Service Cloud Lightning
Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels. (Featured on SmartCustomerService.com.)
oneAudience Integrates with Adobe Analytics Cloud
oneAudience has added mobile-driven audiences to Adobe Analytics Cloud's Audience Manager.