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February 28, 2018
"Sorry" Seems to be the Hardest Word
An apology can de-escalate a bad situation, but it has to be sincere. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Verint Launches Solutions for SMBs
Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions. (Featured on SmartCustomerService.com.)
Forty 7 Ronin and GM Voices Partner
Forty 7 Ronin and GM Voices are providing IVR optimization services for their joint customers. (Featured on SmartCustomerService.com.)
Netsertive Launches YouTube Advertising Solution
Solution enables companies to move video advertising to the digital video channel.
Allocadia and Bizable Partner
The alliance between Bizable and Allocadia helps joint customers develop the ROI of marketing spend.
Seneca Systems Launches Romulus Government Platform
Seneca's Romulus is a constituent services platform built just for government workers.
Monetate Supports the React Framework
Monetate's React capabilities allow marketers to create highly personalized user experiences on both web and mobile platforms.
Bigtincan Partners with BPM Works
Bigtincan and BPM Works will jointly offer digital content solutions to Bigtincan Hub customers.