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February 14, 2018


How AI and Automation Will Change Customer Service Work

With automation, contact centers will become specialized, high-touch operations handling detailed customer interactions. (Featured on

CRM Across the Wire

Semafone Announces Hosted Solution and Managed CPE Services for North American Contact Centers

A flexible software delivery option and suite of managed customer-premises equipment (CPE) services will strengthen payment data security and simplify PCI compliance. (Featured on

Conga Launches Conga Sign

Conga Sign is an e-signature solution built for

Relay Network Launches CX Builder

Relay's CX Builder helps businesses create personalized, proactive customer experiences at scale.

Monetate Partners with AgilOne

Monetate and AgilOne will deliver customer intelligence and actionable insights for smarter personalization.

Looker Enhances Self-Service Analytics

Product updates let users make decisions and take immediate action based on current, trusted, and secure data.

CrossInstall Launches Opportunity Forecast Tool

CrossInstall's Opportunity Forecast Tool gives mobile marketers more insight into ad spend and recommends changes to improve CPI.

Mindmatrix to Enhance Its Sales Enablement Platform

Mindmatrix's Sales Enablement Platform and PRM software will receive new features and functionalities.