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February 14, 2018
How AI and Automation Will Change Customer Service Work
With automation, contact centers will become specialized, high-touch operations handling detailed customer interactions. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Semafone Announces Hosted Solution and Managed CPE Services for North American Contact Centers
A flexible software delivery option and suite of managed customer-premises equipment (CPE) services will strengthen payment data security and simplify PCI compliance. (Featured on SmartCustomerService.com.)
Conga Launches Conga Sign
Conga Sign is an e-signature solution built for Salesforce.com.
Relay Network Launches CX Builder
Relay's CX Builder helps businesses create personalized, proactive customer experiences at scale.
Monetate Partners with AgilOne
Monetate and AgilOne will deliver customer intelligence and actionable insights for smarter personalization.
Looker Enhances Self-Service Analytics
Product updates let users make decisions and take immediate action based on current, trusted, and secure data.
CrossInstall Launches Opportunity Forecast Tool
CrossInstall's Opportunity Forecast Tool gives mobile marketers more insight into ad spend and recommends changes to improve CPI.
Mindmatrix to Enhance Its Sales Enablement Platform
Mindmatrix's Sales Enablement Platform and PRM software will receive new features and functionalities.