CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
January 29, 2018
CRM Featured Articles
Amdocs Releases the DigitalONE Platform
The cloud-native digital enablement platform aims to help its customers accelerate their journey to becoming digital service providers.
Panasonic Teams Up with CyTrack to Release a Contact Center Suite
Together, the companies will provide a new offering, Cytrack Customer Experience Solutions.
NGDATA Releases Enhancements to the Lily Platform
The customer data platform's new Group DNA and OneAnalytics will help companies deliver more relevant customer experiences.
4 Things to Avoid When Managing Online Communities
Tips and tricks community managers should avoid when building and cultivating online communities. (Featured on SmartCustomerService.com.)
Marketers Must Watch Out for Video Ad Fraud
Video ad fraud is a threat, but companies can take precautions to protect their budgets and reputations
Required Reading: Avoid Dealing with Difficult Customers
Some customers are just worth letting go, regardless of their monetary value.
CRM Across the Wire
Helpshift Updates Its Customer Platform
New capabilities allow for real-time operations dashboards, support for GDPR compliance, and a Zendesk integration.
Urban Airship Introduces AI Marketing Orchestration
Predictive machine learning and intelligent orchestration allow marketers to coordinate communications across digital channels.
Wipro Buys a Minority Stake in Harte Hanks
Wipro and Harte Hanks are working together to offer marketing technology solutions.
Thyng Launches ThyngIt Augmented Reality Creation Suite
The ThyngIt AR authoring tool helps businesses bring themselves and their products into augmented reality.
Digimind Social Now Monitors Global TV and Radio
Digimind Social integrates thousands of global TV and radio sources with more than 850 million online data sources.