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January 29, 2018

CRM Featured Articles

Amdocs Releases the DigitalONE Platform

The cloud-native digital enablement platform aims to help its customers accelerate their journey to becoming digital service providers.

Panasonic Teams Up with CyTrack to Release a Contact Center Suite

Together, the companies will provide a new offering, Cytrack Customer Experience Solutions.

NGDATA Releases Enhancements to the Lily Platform

The customer data platform's new Group DNA and OneAnalytics will help companies deliver more relevant customer experiences.


4 Things to Avoid When Managing Online Communities

Tips and tricks community managers should avoid when building and cultivating online communities. (Featured on


Marketers Must Watch Out for Video Ad Fraud

Video ad fraud is a threat, but companies can take precautions to protect their budgets and reputations

Required Reading: Avoid Dealing with Difficult Customers

Some customers are just worth letting go, regardless of their monetary value.

CRM Across the Wire

Helpshift Updates Its Customer Platform

New capabilities allow for real-time operations dashboards, support for GDPR compliance, and a Zendesk integration.

Urban Airship Introduces AI Marketing Orchestration

Predictive machine learning and intelligent orchestration allow marketers to coordinate communications across digital channels.

Wipro Buys a Minority Stake in Harte Hanks

Wipro and Harte Hanks are working together to offer marketing technology solutions.

Thyng Launches ThyngIt Augmented Reality Creation Suite

The ThyngIt AR authoring tool helps businesses bring themselves and their products into augmented reality.

Digimind Social Now Monitors Global TV and Radio

Digimind Social integrates thousands of global TV and radio sources with more than 850 million online data sources.