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January 24, 2018
Customer Interactions Need to Be Conversations
The optimal way to engage customers is in conversations that span device types and modalities. (Featured on SmartCustomerService.com.)
Use Social, Collaborative Tools to Reinvigorate Your Sales Team
Building trust, teamwork, and a strong training foundation are among the ways enterprise collaboration and crowdsourcing can position your sales team, and your company, for success.
Campus Protein Supplements Its Marketing with Nosto
The vitamin vendor builds customer trust using retail personalization technology
Small Biz Buzz
Some Big Numbers for Small Businesses to Embrace in 2018
Keep these eye-popping stats in mind when charting your course for the coming year.
CRM Across the Wire
Plum Voice Integrates with Stripe
The integration between Plum Voice and Stripe allows companies to accept payments through their IVRs. (Featured on SmartCustomerService.com.)
Kantar TNS and Qualtrics Join Forces
Kantar TNS will bring its research and expertise to Qualtrics' Experience Management Platform.
Monetate Enhances Intelligent Personalization Engine
Monetate now brings customer purchase data to its Intelligent Personalization Engine.
Reflektion Releases Behavioral Email Solution
The Reflektion Behavioral Email Solution tailors email messages around issues like cart abandonment.
NICE inContact Launches CXone Agent for Salesforce
CXone Agent for Salesforce add's NICE's Workforce Optimization to Salesforce.com's unified desktop. (Featured on SmartCustomerService.com.)
Altify Launches Winter '18 Release
Altify's Winter '18 Release focuses on account planning, team collaboration, and executive insight.