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January 24, 2018


Customer Interactions Need to Be Conversations

The optimal way to engage customers is in conversations that span device types and modalities. (Featured on

Use Social, Collaborative Tools to Reinvigorate Your Sales Team

Building trust, teamwork, and a strong training foundation are among the ways enterprise collaboration and crowdsourcing can position your sales team, and your company, for success.

Case Studies

Campus Protein Supplements Its Marketing with Nosto

The vitamin vendor builds customer trust using retail personalization technology

Small Biz Buzz

Some Big Numbers for Small Businesses to Embrace in 2018

Keep these eye-popping stats in mind when charting your course for the coming year.

CRM Across the Wire

Plum Voice Integrates with Stripe

The integration between Plum Voice and Stripe allows companies to accept payments through their IVRs. (Featured on

Kantar TNS and Qualtrics Join Forces

Kantar TNS will bring its research and expertise to Qualtrics' Experience Management Platform.

Monetate Enhances Intelligent Personalization Engine

Monetate now brings customer purchase data to its Intelligent Personalization Engine.

Reflektion Releases Behavioral Email Solution

The Reflektion Behavioral Email Solution tailors email messages around issues like cart abandonment.

NICE inContact Launches CXone Agent for Salesforce

CXone Agent for Salesforce add's NICE's Workforce Optimization to's unified desktop. (Featured on

Altify Launches Winter '18 Release

Altify's Winter '18 Release focuses on account planning, team collaboration, and executive insight.