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January 22, 2018
CRM Featured Articles
Adobe Releases Retail Innovations for the Experience Cloud
The new capabilities use machine learning and AI to drive personalization.
How to Make Your Contact Center a Customer Success Engine
With the right CRM system tied-in, agents can better serve customers and provide better information. (Featured on SmartCustomerService.com.)
Slice Serves Up Automated Workflows with Kustomer
A technology provider for local pizzerias streamlines support operations with ticketing and communication software
The Tipping Point
To Hit Sales Targets, B2Bs Need to Define Roles—and How They’re Compensated
All contributions to a sale aren't equal, and neither should be the rewards
CRM Across the Wire
IBM and Salesforce Strengthen Partnership
Companies to deliver solutions leveraging IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein.
Acxiom Enhances Measurement Solution
The enhancements to Acxiom Measurement Solution accelerate speed to insight for inflight campaign optimization.
FullContact Acquires Mattermark
FullContact expands its presence in the customer insights space with the addition of Mattermark's customer intelligence platform.
Zendesk Joins Shopify Plus Technology Partner Program
Zendesk brings omnichannel customer support solutions to the Shopify Plus platform.
Jivox Integrates IBM Watson Advertising's WEATHERfx Data
The integration will allow sophisticated weather triggers to strengthen Jivox IQ Platform with real-time optimization of marketing campaigns.
commercetools Integrates Microservices Commerce Platform into Adobe Experience Cloud
The integration will simplify building and deploying microservices-based commerce tools.