CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 15, 2018

CRM Featured Articles

eGain Integrates with Facebook Messenger for Customer Support Chat

Consumers can initiate support chats with businesses that use eGain for customer service through the companies' Facebook pages via Facebook Messenger. (Featured on

Brainshark Announces Enhancements to Its Coaching Platform

The enhancements aim to provide a more intuitive user experience as well as give managers and peers more flexibility in delivering feedback and assessments.

Sprinklr Announces New Advertising Cloud Solutions

The new solutions aim to solve brands' biggest social advertising challenges.


4 Steps to Nailing Customer Retention

Holding on to happy, loyal customers is lot less expensive than trying to acquire new ones. Here's how online retailers can keep theirs around for the long haul.

Five Ways to Provide Excellent Customer Service

By adopting new tools like cloud-based callback, companies can focus on the fundamental of attracting and retaining customers. (Featured on


Businesses Need to Know GDPR

Companies worldwide—and marketers in particular—need to prepare for the regulation, which takes full effect in May.

CRM Across the Wire

NICE Releases GDPR Compliance Solution for Contact Centers

NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation. (Featured on

Demandbase Extends Conversion Solution

Conversion Solution now delivers account and buyer insights through Salesforce, Slack, and LinkedIn Sales Navigator

BirdEye Launches Goals for Small Businesses

Goals feature shows small businesses exactly how close they are to making the majority of their customers happy.

Pitney Bowes Partners with FullContact

The partnership enables businesses to expand customer intelligence from basic contact information.