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January 15, 2018
CRM Featured Articles
eGain Integrates with Facebook Messenger for Customer Support Chat
Consumers can initiate support chats with businesses that use eGain for customer service through the companies' Facebook pages via Facebook Messenger. (Featured on SmartCustomerService.com.)
Brainshark Announces Enhancements to Its Coaching Platform
The enhancements aim to provide a more intuitive user experience as well as give managers and peers more flexibility in delivering feedback and assessments.
Sprinklr Announces New Advertising Cloud Solutions
The new solutions aim to solve brands' biggest social advertising challenges.
4 Steps to Nailing Customer Retention
Holding on to happy, loyal customers is lot less expensive than trying to acquire new ones. Here's how online retailers can keep theirs around for the long haul.
Five Ways to Provide Excellent Customer Service
By adopting new tools like cloud-based callback, companies can focus on the fundamental of attracting and retaining customers. (Featured on SmartCustomerService.com.)
Businesses Need to Know GDPR
Companies worldwide—and marketers in particular—need to prepare for the regulation, which takes full effect in May.
CRM Across the Wire
NICE Releases GDPR Compliance Solution for Contact Centers
NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation. (Featured on SmartCustomerService.com.)
Demandbase Extends Conversion Solution
Conversion Solution now delivers account and buyer insights through Salesforce, Slack, and LinkedIn Sales Navigator
BirdEye Launches Goals for Small Businesses
Goals feature shows small businesses exactly how close they are to making the majority of their customers happy.
Pitney Bowes Partners with FullContact
The partnership enables businesses to expand customer intelligence from basic contact information.