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December 18, 2017
CRM Featured Articles
PossibleNOW and Scribe Software Announce Partnership
The union is designed to enable customers to accelerate preference-data and application integration ahead of the EU's GDPR.
Four Omnichannel Tips to Optimize Your Contact Center
As omnichannel becomes a more prominent consumer expectation in customer service, contact centers should consider incorporating omnichannel strategies into their business models. (Featured on SmartCustomerService.com.)
Emotion and Management Are Key to CX Success
Companies need to deliver emotionally positive experiences and use CX management
Effective CX Measurement Requires a CX Culture
Customer experience metrics can get in the way of delivering good experiences.
CRM Across the Wire
Groove.co Launches Gmail Add-On for Sales Reps
Groove.co's Gmail add-on enables mobile integration to support on-the-go sales teams.
7.ai Adds Intelligent Messaging Support in Fall 2017 Release
7.ai's Fall 2017 Release adds support for Business Chat and Vivid Speech functionality that augments IVR with visual interactions. (Featured on SmartCustomerService.com.)
Gmelius Introduces Campaigns (Mail Merge)
Gmelius Campaigns (Mail Merge) lets users send personalized emails to their entire contact lists through Gmail.
Bidalgo Partners with AppsFlyer on Attribution for Apple Search Ads
New offering allows app marketers to track Apple Search Ad campaigns from impression to revenue.
Higher Logic Launches Winter 2017 Release
Higher Logic's 2017 Winter Release delivers enhanced Salesforce integration and powers smarter personalized engagement.
SightCall Partners with Zendesk
Sightcall has integrated its video assistance product with Zendesk's customer support software. (Featured on SmartCustomerService.com.)